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Most Recent Questions
Recent Question:
can it be used initialy as a prime generator for construction
Recent Question:
spark plugs
Recent Question:
17KW Generator with 200 amp ATS. propane regulators & Pipe
Recent Question:
what connection i need to hook to gas bottle????
Questions with Most Recent Answers
Question:
can it be used initialy as a prime generator for construction
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spark plugs
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17KW Generator with 200 amp ATS. propane regulators & Pipe
Question:
what connection i need to hook to gas bottle????

Customer questions and answers for
Generac Power Systems 17kW

Enjoy whole-house backup power when using Generac’s load-management controls. Or back up most of your home, including a 5-ton air conditioner.
Customer questions and answers:
242 Questions
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286 Answers
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Customer questions and answers for Generac Power Systems 17kW

Question

spark plugs

Changing the spark plugs.
What is the spark plug part number for the 17kW guardian series and the gap?
State: IN - Indiana
Age: Over 65
asked 6 days ago
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nags
on 17kW
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answer 1
So that we can locate the owner's manual for your personal unit, please contact us directly at 888-GENERAC (436-3722) with the serial number of your generator model. Once we are able to obtain this information, we should be able to refer to your product's documentation for an informative response.
answered 4 days ago
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GeneracPowerSystems02
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Question

17KW Generator with 200 amp ATS. propane regulators & Pipe

I want to use two 25 Gallon LPG tanks with a manifold to allow alternate use so one may be removed and refilled while the other remains online. Question1. Pipe sizing? 2..What is the proper primary and secondary regulators. 3. Is there a standard valve/regulator already designed to accomplish this? 4. The switch-over control on the Generator seems to be stuck or very hard to turn. I am afraid it will break if I force it. Do I have the installer come check it out?
State: WA - Washington
Age: Over 65
asked 1 week, 2 days ago
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Tom
LYNNWOOD
on 17kW
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answer 1
Generac's automatic standby generators require the use of propane tanks no smaller than 250 gallons. Considering this, we are unable to provide insight regarding the use of two 25 gallon tanks. Moreover, we would recommend working with your local propane provider to ensure that you are utilizing the appropriate fuel configuration and accessories for your desired setup. If you have any product-related comments, questions or concerns, please know that we can be reached 24/7 at 888-GENERAC (436-3722).
answered 1 week, 2 days ago
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GeneracPowerSystems02
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Question

Weekly test started and ended early with alarm error code 2099. What does this mean?

State: VA - Virginia
Age: 55-64
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asked 3 weeks, 4 days ago
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by
BRITT
SCHUYLER
on 17kW
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Error code 2099 alludes to a Wiring Error alarm. To ensure that your unit is properly wired, we would recommend contacting your installer or an independent authorized dealer in your local area. To locate an authorized party closest to you, use your postal code for searching purposes here: http://www.generac.com/dealer-locat...
answered 3 weeks, 3 days ago
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Question

My 17kw guardian is putting out 150V when I measure an outlet. This causes some electronics and appliances to malfunction. Can i correct this

State: OH - Ohio
Age: 45-54
asked 1 month ago
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Doubled
zanesville
on 17kW
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Question

Have an air cooled 16 KW Guardian one year old.

Works great but noticed the oil was a little milky. Cause for concern? Could it be condensation? Planned on changing it, but should I do a few checks first?
State: MI - Michigan
Age: 55-64
asked 1 month, 3 weeks ago
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Dave
Washington
on 17kW
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answer 1
Dave,

The oil appearing milky would most likely be from condensation, mainly from changing climates. The best way to avoid water getting into the oil is to check the dipstick often, and at the first sign of any foaming or milky color to the oil, start and run the engine for a while to flash off the moisture. If the oil continues to look light brown, change it after running the engine long enough to get it good and hot before draining. Using the synthetic 5W-30 motor oil recommended in the owner’s manual should also give the moving parts of your engine better lubrication and keep condensation in the crankcase to a minimum. Additionally, please note that we would recommend contacting an independent authorized service provider in your local area for diagnostic work should issues persist, or if you believe that something is wrong with your personal generator. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other questions please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 1 month, 2 weeks ago
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GeneracPowerSystems02
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Question

Can a weak battery in extreme cold cause overcrank alarm

This is the first time my Generac Gaurdian model 04390-0 running on propane has missed its exercise cycle.mit has been minus 33 for the last couple of days and overcrank led is lit red. We had a power outage wailer this week when the weather was warmer and the unit preformed well as it always does. I am wondering if my battery is weak due the extreme cold would this cause the alarm .i have reset the panel and the alarm has cleared.
State: ON - Ontario
Age: 55-64
asked 2 months, 2 weeks ago
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Lurch
Markdale
on 17kW
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An Overcrank alarm will occur if/when the engine has not started within the specified crank cycle. This is defined as any of the following occurrences during cranking: 1. Not reaching starter dropout within the specified crank cycle. Starter dropout is defined as four (4) cycles at 1,000 RPM. 2. Reaching starter dropout, but then not reaching 2200 RPM within 15 seconds. In this case the control board will go into a rest cycle for seven (7) seconds, then continue the rest of the crank cycle. If you continue to experience this alarm, we recommend contacting your gas line installer first, as ensuring correct fuel pressure is the first step in the troubleshooting process, and if applicable, would fall under improper installation under the warranty statement. If issues persist after verifying fuel pressure, we would recommend contacting an independent authorized service provider in your local area for any diagnostic work that your unit may require. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat...
answered 2 months, 2 weeks ago
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GeneracPowerSystems02
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Question

generator 17 kw model 0058731. red light stay on with switch if off positon. light located on right hand side of unit.

State: WV - West Virginia
Age: 55-64
asked 3 months, 1 week ago
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marksr
nitro
on 17kW
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answer 1
A red light on your unit's control panel is indicative of an active alarm or error code. Once you are able to refer to your unit's control panel to determine which alarm is currently active on your unit, please contact us directly at 888-GENERAC (436-3722) with your serial number so that we can provide troubleshooting recommendations and servicing options to remedy your current issues.
answered 3 months, 1 week ago
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GeneracPowerSystems02
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Question

generac model 5504 Natural Gas geneerator 17K. How do you cut the gas pressure. overloading on natural gas

State: IA - Iowa
Age: Over 65
asked 3 months, 3 weeks ago
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richard
Marshalltown,
on 17kW
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answer 1
If you are having issues with your natural gas feed, we would recommend contacting your local gas company or fuel line provider to have them provide any necessary adjustments. When operating at full load on a natural gas fuel source, Generac's 17kw automatic standby generator, model number 5504, will require 261,000 btu/hr and 5-7" water column. Please do not hesitate to contact us directly at 888-GENERAC (436-3722) if you have any other comments, questions, or concerns.
answered 3 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Can I put a 3/4 inch fueline line from my propane gas regulator to mt 17kw replacing the orginal fuel line?

State: TX - Texas
Age: 55-64
asked 4 months, 2 weeks ago
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Jim
Corrigan
on 17kW
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Unfortunately, we are unable to verify the proper size of fuel line for your personal configuration. To ensure that you are utilizing the appropriate line for your backup power needs in association with any local codes that may apply, we would recommend working with your local fuel line provider and/or a certified plumber in your local area.
answered 4 months, 2 weeks ago
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GeneracPowerSystems02
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Question

Hours of run time

I just changed oil for the first time on my 22 KW generac generator ater owning it for 1 year, it says to do it after 25 hours of run time, how do you check for run time, the display only says 8804 hours of protection.
State: MN - Minnesota
Age: 45-54
asked 4 months, 3 weeks ago
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George
on 17kW
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To check the unit's run time, we would recommend following the product's Menu Map (provided in the unit's owner's manual) to access the History tab via the product's controller. If you do not have access to your unit's owner's manual, please know that a duplicate copy can be located online here: http://www.generac.com/service-supp... . Should you require further assistance after referring to this documentation, please feel free to contact us directly at 888-GENERAC (436-3722).
answered 4 months, 2 weeks ago
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GeneracPowerSystems02
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Question

A 17kw aprox 7 years old has oil in the breather and will only start if the air intake is 70% closed off

I have installed a number of Generac's but this is the first time I have run into this problem. There is oil entering the carb and I would like to know how to troubleshoot.
Age: 55-64
asked 5 months, 1 week ago
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Steve
North Bay Ontario
on 17kW
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Question

How do you access the battery for charging?

Which panels must be removed to access the battery on a Generac
11,000 series generator?
State: WA - Washington
asked 5 months, 1 week ago
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Lincoln
Pierce County
on 17kW
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answer 1
The unit's battery can be accessed by pulling the front side panel straight up and away from the unit when the roof of the unit's enclosure is opened. Please note, however, that the unit's battery charger is integrated into the control panel module in Generac's 17kw automatic standby generator, model number 6243. This charger operates as a "Smart Charger", which ensures output charging levels are safe and continuously optimized to promote maximum battery life. If you have any other product-related comments, questions, or concerns, please contact us directly at 888-GENERAC (436-3722).
answered 5 months, 1 week ago
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GeneracPowerSystems02
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Question

My battery charger does not have power going to it, a wire lead has come off.

Where does the wire lead from the top of the T1 connect to? It seems to have come off from wherever it was. It looks like the installing electrician put it under one of the main lugs and it came out. Can I connect it to the top of N! or N2 and have the charger give enough power for the trickle charge? The controller is a Nexus whole house on a 14kw. The charger is in the Nexus.
asked 5 months, 1 week ago
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Paul
on 17kW
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answer 1
With newer generators and transfer switches, the T1 control wire runs from the T1 terminal on the generator's control panel to the T1 fuse in the automatic transfer switch. Unfortunately, we are unable to propose a remedy for your personal configuration without knowing the serial numbers of the products that you are currently using in your existing setup. Considering this, we would like to request having you contact us directly at 888-GENERAC (436-3722) with this information so that we can provide further insight. We look forward to corresponding with you in the near future.
answered 5 months, 1 week ago
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GeneracPowerSystems02
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Question

my generac 16kw generator works just fine but the wireless local monitor has been consistently flashing all three lights simultaneously. From what I

can tell the transceiver is not communicating wit the controller and I may need to check and replace the fuse. Is this an easy thing to do ?
State: VA - Virginia
Age: 55-64
asked 5 months, 1 week ago
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gborto
va beach
on 17kW
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The unit's 7.5 amp fuse is located on top of the controller itself. We would recommend performing the steps provided in your unit's owner's manual prior to pulling the unit's fuse for the purpose of checking its quality. If you do not have access to this documentation, please know that a duplicate copy can be located online via the following link: http://www.generac.com/service-supp...
answered 5 months, 1 week ago
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GeneracPowerSystems02
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Question

17kw guardian series (model 58730) - is there a way to sense remotely when the generator turns on weekly or when power is lost?

I believe that the 209 and 210 dry contacts only close when there is a failure with the generator.... so I am looking for the opposite, I want to track when it turns on weekly and when the power company fails and the generator also goes on.
State: IL - Illinois
Age: 55-64
asked 5 months, 2 weeks ago
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Jorge
Chicago
on 17kW
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answer 1
Remote monitoring of model 5873 is available when using a Nexus™ Wireless Remote Monitor. To inquire about the pricing and availability of this accessory in your local area, we would recommend contacting an independent authorized dealer in your local area. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat...
answered 5 months, 1 week ago
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GeneracPowerSystems02
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Question

Hard starts

I am working on a Guardian Elite series generator, I believe 10 or 13 kw. The generator has a hard time starting, but when I manually hold the choke closed for just a couple of seconds longer than the solenoid does, the generator start right away and runs strong. Is there a way to adjust the length of time that the choke solenoid stays on?
State: CA - California
Age: 55-64
asked 5 months, 3 weeks ago
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Steve
Pollock Pines
on 17kW
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Question

22kw low voltage wire shield

a shield tube comes with the 22 kw for the low voltage wire.. Is it a heat shield? The instructions are vague on this. Please explain
State: IL - Illinois
Age: 55-64
asked 5 months, 3 weeks ago
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Rocky
right here
on 17kW
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Question

how do you clear the alarm log history

State: NY - New York
asked 5 months, 3 weeks ago
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greg
buffalo
on 17kW
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answer 1
As this history is often utilized as a reference point if/when service is required, the alarm log cannot be cleared. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 months, 3 weeks ago
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GeneracPowerSystems02
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Question

how do you protect the generac generator from emp?

Where is the main circluit board loacated?
State: VT - Vermont
Age: Over 65
asked 5 months, 3 weeks ago
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joe
stowe
on 17kW
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Unfortunately, we are unable to stage an EMP blast. Considering this, we are unable to provide recommendations to protect your unit from bursts of electromagnetic energy. Moreover, the unit's control panel is located on the inside of the generator, on the right side of the enclosure (when facing the generator from the nameplate side of the unit). If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Charging systems

i have a generac 20kv just hooked it all up and the lcd says charging circuit no ac, what wiring did i miss
Thanks
Rod
State: MI - Michigan
Age: 55-64
asked 5 months, 4 weeks ago
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Rodman
Royal Oak
on 17kW
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If the T1 fuse in the transfer switch is blown, the T1 line provided at the generators control panel is not appropriately connected, or if the battery on the unit is low or dead, the “CHARGER MISSING AC” alarm will appear on the unit’s control panel. Considering that you have not hooked up the wiring to your unit at this time, this would likely be the cause of the current reading on your unit’s control panel. If issues persist after all of the wiring has been appropriately applied, we would recommend contacting an independent authorized service provider for diagnostic work. Please note that we would recommend removing the unit’s battery until wiring can be installed, as leaving it connected will cause the battery to drain and render the battery inoperable if/when it is prepared for use. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat...
answered 5 months, 3 weeks ago
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