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Most Recent Questions
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what is the recommended maintenance schedule on a guardian generator
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you think 22kw will run my whole house plus Electric Furance ? ?
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Bypassing phase monitor relay
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20KVA Generator can I use a Lithium Iron battery?
Questions with Most Recent Answers
Question:
what is the recommended maintenance schedule on a guardian generator
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you think 22kw will run my whole house plus Electric Furance ? ?
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What is the minimum distance required between the 22k generator and my home?
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Bypassing phase monitor relay

Customer questions and answers for
Generac Power Systems 17kW

Enjoy whole-house backup power when using Generac’s load-management controls. Or back up most of your home, including a 5-ton air conditioner.
Customer questions and answers:
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Customer questions and answers for Generac Power Systems 17kW

Question

generator 17 kw model 0058731. red light stay on with switch if off positon. light located on right hand side of unit.

State: WV - West Virginia
Age: 55-64
asked 2 weeks, 4 days ago
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marksr
nitro
on 17kW
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A red light on your unit's control panel is indicative of an active alarm or error code. Once you are able to refer to your unit's control panel to determine which alarm is currently active on your unit, please contact us directly at 888-GENERAC (436-3722) with your serial number so that we can provide troubleshooting recommendations and servicing options to remedy your current issues.
answered 2 weeks, 4 days ago
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GeneracPowerSystems02
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Question

generac model 5504 Natural Gas geneerator 17K. How do you cut the gas pressure. overloading on natural gas

State: IA - Iowa
Age: Over 65
asked 1 month ago
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richard
Marshalltown,
on 17kW
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answer 1
If you are having issues with your natural gas feed, we would recommend contacting your local gas company or fuel line provider to have them provide any necessary adjustments. When operating at full load on a natural gas fuel source, Generac's 17kw automatic standby generator, model number 5504, will require 261,000 btu/hr and 5-7" water column. Please do not hesitate to contact us directly at 888-GENERAC (436-3722) if you have any other comments, questions, or concerns.
answered 1 month ago
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GeneracPowerSystems02
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Question

Can I put a 3/4 inch fueline line from my propane gas regulator to mt 17kw replacing the orginal fuel line?

State: TX - Texas
Age: 55-64
asked 1 month, 3 weeks ago
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Jim
Corrigan
on 17kW
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Unfortunately, we are unable to verify the proper size of fuel line for your personal configuration. To ensure that you are utilizing the appropriate line for your backup power needs in association with any local codes that may apply, we would recommend working with your local fuel line provider and/or a certified plumber in your local area.
answered 1 month, 3 weeks ago
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GeneracPowerSystems02
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Question

Hours of run time

I just changed oil for the first time on my 22 KW generac generator ater owning it for 1 year, it says to do it after 25 hours of run time, how do you check for run time, the display only says 8804 hours of protection.
State: MN - Minnesota
Age: 45-54
asked 2 months ago
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George
on 17kW
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answer 1
To check the unit's run time, we would recommend following the product's Menu Map (provided in the unit's owner's manual) to access the History tab via the product's controller. If you do not have access to your unit's owner's manual, please know that a duplicate copy can be located online here: http://www.generac.com/service-supp... . Should you require further assistance after referring to this documentation, please feel free to contact us directly at 888-GENERAC (436-3722).
answered 1 month, 4 weeks ago
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GeneracPowerSystems02
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Question

A 17kw aprox 7 years old has oil in the breather and will only start if the air intake is 70% closed off

I have installed a number of Generac's but this is the first time I have run into this problem. There is oil entering the carb and I would like to know how to troubleshoot.
Age: 55-64
asked 2 months, 3 weeks ago
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Steve
North Bay Ontario
on 17kW
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Question

How do you access the battery for charging?

Which panels must be removed to access the battery on a Generac
11,000 series generator?
State: WA - Washington
asked 2 months, 3 weeks ago
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Lincoln
Pierce County
on 17kW
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answer 1
The unit's battery can be accessed by pulling the front side panel straight up and away from the unit when the roof of the unit's enclosure is opened. Please note, however, that the unit's battery charger is integrated into the control panel module in Generac's 17kw automatic standby generator, model number 6243. This charger operates as a "Smart Charger", which ensures output charging levels are safe and continuously optimized to promote maximum battery life. If you have any other product-related comments, questions, or concerns, please contact us directly at 888-GENERAC (436-3722).
answered 2 months, 3 weeks ago
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GeneracPowerSystems02
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Question

My battery charger does not have power going to it, a wire lead has come off.

Where does the wire lead from the top of the T1 connect to? It seems to have come off from wherever it was. It looks like the installing electrician put it under one of the main lugs and it came out. Can I connect it to the top of N! or N2 and have the charger give enough power for the trickle charge? The controller is a Nexus whole house on a 14kw. The charger is in the Nexus.
asked 2 months, 3 weeks ago
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Paul
on 17kW
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answer 1
With newer generators and transfer switches, the T1 control wire runs from the T1 terminal on the generator's control panel to the T1 fuse in the automatic transfer switch. Unfortunately, we are unable to propose a remedy for your personal configuration without knowing the serial numbers of the products that you are currently using in your existing setup. Considering this, we would like to request having you contact us directly at 888-GENERAC (436-3722) with this information so that we can provide further insight. We look forward to corresponding with you in the near future.
answered 2 months, 3 weeks ago
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GeneracPowerSystems02
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Question

my generac 16kw generator works just fine but the wireless local monitor has been consistently flashing all three lights simultaneously. From what I

can tell the transceiver is not communicating wit the controller and I may need to check and replace the fuse. Is this an easy thing to do ?
State: VA - Virginia
Age: 55-64
asked 2 months, 3 weeks ago
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gborto
va beach
on 17kW
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answer 1
The unit's 7.5 amp fuse is located on top of the controller itself. We would recommend performing the steps provided in your unit's owner's manual prior to pulling the unit's fuse for the purpose of checking its quality. If you do not have access to this documentation, please know that a duplicate copy can be located online via the following link: http://www.generac.com/service-supp...
answered 2 months, 3 weeks ago
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GeneracPowerSystems02
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Question

17kw guardian series (model 58730) - is there a way to sense remotely when the generator turns on weekly or when power is lost?

I believe that the 209 and 210 dry contacts only close when there is a failure with the generator.... so I am looking for the opposite, I want to track when it turns on weekly and when the power company fails and the generator also goes on.
State: IL - Illinois
Age: 55-64
asked 2 months, 3 weeks ago
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Jorge
Chicago
on 17kW
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answer 1
Remote monitoring of model 5873 is available when using a Nexus™ Wireless Remote Monitor. To inquire about the pricing and availability of this accessory in your local area, we would recommend contacting an independent authorized dealer in your local area. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat...
answered 2 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Hard starts

I am working on a Guardian Elite series generator, I believe 10 or 13 kw. The generator has a hard time starting, but when I manually hold the choke closed for just a couple of seconds longer than the solenoid does, the generator start right away and runs strong. Is there a way to adjust the length of time that the choke solenoid stays on?
State: CA - California
Age: 55-64
asked 3 months ago
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Steve
Pollock Pines
on 17kW
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Question

22kw low voltage wire shield

a shield tube comes with the 22 kw for the low voltage wire.. Is it a heat shield? The instructions are vague on this. Please explain
State: IL - Illinois
Age: 55-64
asked 3 months ago
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by
Rocky
right here
on 17kW
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Question

how do you clear the alarm log history

State: NY - New York
asked 3 months ago
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greg
buffalo
on 17kW
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answer 1
As this history is often utilized as a reference point if/when service is required, the alarm log cannot be cleared. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 3 months ago
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GeneracPowerSystems02
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Question

how do you protect the generac generator from emp?

Where is the main circluit board loacated?
State: VT - Vermont
Age: Over 65
asked 3 months, 1 week ago
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by
joe
stowe
on 17kW
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answer 1
Unfortunately, we are unable to stage an EMP blast. Considering this, we are unable to provide recommendations to protect your unit from bursts of electromagnetic energy. Moreover, the unit's control panel is located on the inside of the generator, on the right side of the enclosure (when facing the generator from the nameplate side of the unit). If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 3 months ago
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GeneracPowerSystems02
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Question

Charging systems

i have a generac 20kv just hooked it all up and the lcd says charging circuit no ac, what wiring did i miss
Thanks
Rod
State: MI - Michigan
Age: 55-64
asked 3 months, 1 week ago
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by
Rodman
Royal Oak
on 17kW
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answer 1
If the T1 fuse in the transfer switch is blown, the T1 line provided at the generators control panel is not appropriately connected, or if the battery on the unit is low or dead, the “CHARGER MISSING AC” alarm will appear on the unit’s control panel. Considering that you have not hooked up the wiring to your unit at this time, this would likely be the cause of the current reading on your unit’s control panel. If issues persist after all of the wiring has been appropriately applied, we would recommend contacting an independent authorized service provider for diagnostic work. Please note that we would recommend removing the unit’s battery until wiring can be installed, as leaving it connected will cause the battery to drain and render the battery inoperable if/when it is prepared for use. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat...
answered 3 months ago
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GeneracPowerSystems02
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Question

Wire whip

Are the 30' wire whips from the outside connection box to the transfer switch available for purchase on a re-install?
State: OH - Ohio
Age: 45-54
asked 3 months, 1 week ago
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by
rgreeneusa
akron
on 17kW
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answer 1
Please know that we do not sell parts or accessories factory direct. To ensure that you are able to acquire the appropriate parts or products for your backup power needs, we would recommend either contacting an independent authorized dealer in your local area or searching for your needed part here: http://www.ordertree.com/generac/ . To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat...
answered 3 months ago
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GeneracPowerSystems02
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Question

I have a 17KW Guardian Series and I am about to change the batter before winter. After turning the unit off and removing the fuse is there anything

else I need to do to change the battery safely.
State: ME - Maine
Age: Over 65
asked 4 months ago
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by
Kerry
Western Mountains
on 17kW
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answer 1
Per the unit's owner's manual, we recommend turning the generator OFF, removing the 7.5 amp fuse and the T1 and T2 battery charge fuses, and disconnecting the NEGATIVE (-) battery cable first and the POSITIVE (+) cable second before performing maintenance-related tasks. When re-connecting the battery cables, connect the POSITIVE cable first and the NEGATIVE cable last.

Please note, however, that only qualified service personnel may install, operate, and maintain this equipment. Failure to follow proper installation requirements could result in death, serious injury, and damage to equipment and/or property. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 4 months ago
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GeneracPowerSystems02
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Question

Battery reset code

I have a 20th generator. The yellow light is staying on after a new battery has been installed. I need the battery reset code but don'the know it.
State: LA - Louisiana
Age: 55-64
asked 4 months, 2 weeks ago
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by
DEEDEE
Bridge City
on 17kW
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answer 1
If your unit currently has a fully charged battery, we would then recommend clearing the active alarm by putting the unit in to the OFF position and pressing the ENTER button. Please contact us directly at 888-GENERAC (436-3722) if you have any additional comments, questions, or concerns.
answered 4 months, 1 week ago
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GeneracPowerSystems02
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Question

remote start/stop for 20KW unit

Is there anything available on the market yet to allow for a remote annuciator and or basic stop switch during extended power outages to save fuel and not have the unit run all night. I understand if you wish to stop the unit it must run for cool down for a bit before shutting down. Please there must be something made to acheive this! The wireless monitor really does nothing that is usefull
State: CA - California
Age: 45-54
asked 4 months, 2 weeks ago
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by
Kevin
Northern California
on 17kW
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answer 1
Generac’s automatic standby generators are not compatible with any sort of remote switch; the unit will need to either start automatically, or via manual initiation. Moreover, please note that attempting to modify the unit in any way to enable such remote use will void the product’s warranty. Also, shutting down the unit appropriately is extremely important to ensuring that your unit does not incur any sort of issues. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 4 months, 2 weeks ago
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GeneracPowerSystems02
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Question

17Kw Flexible Hose

Recently had 17Kw unit installed. Looking at the installation manual the distance from my meter required 1" gas line to the genset however Generac supplies a 1/2 inch flexible line to be used in the hookup. I'm not a plumber but this seems like a lot of restriction when the manual calls for 1" up to the generator then I have to use and adapter to bring it down to 1/2 inch to hook up to the generator. I didn't see a restriction on the length of 1/2 inch pipe to hook it up to the generator as well...I presume there would be a max amount of 1/2 inch pipe one could use to hook up from the unit. Why is there only 1/2 inch for the inlet feed? My tankless hot water heater is rated at 200K BTU's and has a 3/4 inch inlet pipe.
State: IL - Illinois
Age: 35-44
asked 4 months, 3 weeks ago
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by
AJ61611
Peoria
on 17kW
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answer 1
While we provide recommendations for fuel line configurations in the unit's installation guidelines, please know that each setup will require differently sized lines. As the flexible fuel line connects directly into the back of the generator, we would recommend working with a locally certified plumber to ensure that an appropriately sized fuel line is provided to your unit in your personal setup. Doing so will also ensure that all local codes are followed appropriately. If you have any additional comments, questions, or concerns, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 4 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Remote start stop switch

Is there a remote start stop control I can wire in to my home If the power is out all night I may want to turn unit off till morning but don't want to wander out in a snowstorm if possible
State: ME - Maine
Age: 45-54
asked 4 months, 4 weeks ago
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by
Stinson
Deer isle
on 17kW
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answer 1
Generac’s automatic standby generators are not compatible with any sort of remote switch; the unit will need to either start automatically, or via manual initiation. Moreover, please note that attempting to modify the unit in any way to enable such remote use will void the product’s warranty. Also, shutting down the unit appropriately is extremely important to ensuring that your unit does not incur any sort of issues. To appropriately stop the generator, we would recommend first turning of the units main circuit breaker. Secondly, if the unit has a GFCI outlet being used, turn off the 15 amp outlet breaker. Next, allow the generator to run for 1 minute without load, to cool down. After this, you can then turn the AUTO/OFF/MANUAL switch to the OFF position. Please note that if the unit will be left off for longer than one hour without utility power present, we would recommend removing the 7.5 amp main fuse from the unit’s control panel, so as to protect the unit’s battery from inadvertently being run down or drained. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 4 months, 4 weeks ago
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GeneracPowerSystems02
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