Looking for Answers about Generac Power Systems 17kW Whole House Switch?

Customer questions and answers for
17kW Whole House Switch

Enjoy whole-house backup power when using Generac’s load-management controls. Or back up most of your home, including a 5-ton air conditioner.
Customer questions and answers:
241 Questions
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290 Answers
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Customer questions and answers for Generac Power Systems 17kW Whole House Switch

Question

What are the outside dimensions of the 17kw and the 20kw units

State: VA - Virginia
Age: Over 65
This product will backup: Entire Home
asked 5 years, 10 months ago
Customer avatar
by
meir
mechanicsville
on 17kW Whole House Switch
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2 answers
Answers
answer 1
The dimensions are about 48"X 25"X 28"
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 5 years, 7 months ago
Customer avatar
by
TADY
Tady
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answer 2
The enclosures for Generac’s 17kW and 20Kw units both withhold the same dimensions. The enclosures stand 28.8” in height, 48.3” wide, and 25.3” deep (from the front of the unit to the back). These units should also be mounted on a 3” base comprised of either pea gravel or concrete. Any further specifications pertaining to the units can either be found on the product spec sheets or owner’s manuals. Please visit http://www.generac.com/Residential/... for further information.
answered 5 years, 10 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

initial set up will not allow me to set language. System cranks but does not start up. Does this affect initial set up

State: NY - New York
Age: 45-54
This product will backup: Other
asked 5 years, 10 months ago
Customer avatar
by
redoc99
Brightwaters
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Call who ever install the generator and have them walk you through the steps to "edit" it
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 5 years, 8 months ago
Customer avatar
by
TADY
Tady
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answer 2
The issues that you are experiencing with your 17kW Home Standby Unit could be brought on by a number of causes. Please review the troubleshooting guide for potential solutions to this issue. If you are unfamiliar with any of the steps recommended in the guide, we would like to recommend contacting a local servicing technician to have them come out and further diagnose the problems that you are experiencing with your Home Standby generator. To locate a dealer in your area, please visit http://www.generac.com/Service/Deal.... If these issues are able to be corrected and you are still having difficulty setting the exercise or current time, please contact Generac at 888-GENERAC with your generator serial number, and a representative may be able to help you further.
answered 5 years, 10 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

Can I share same LP tank with heat source?

I have an underground 500gal LP tank that is currently only used for FHA heat. Can I connect this to the same tank?
Is the 17W sufficient to run furnace, well pump, kitchen (w/o dishwasher), septic pump, separate 6.5amp/115v freezer and a couple select circuits for a couple rooms?
State: NJ - New Jersey
This product will backup: Entire Home
asked 5 years, 10 months ago
Customer avatar
by
tlm
Branchville
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Check with your local codes

Generac has Smart transfer switch that will handle your problem
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 5 years, 7 months ago
Customer avatar
by
TADY
Tady
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answer 2
In most cases, it is important that a tank be sized properly with separate lines for the appliances to which it is connected. Any LP tank that is used for more than one appliance would need to be cleared by a local inspector in accordance with local code. Also, to properly determine the correct size generator for your needs, we recommend working with your local certified dealer or local certified electrician.
answered 5 years, 10 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

Guardian 17KW won't start, or low RPM

I have a Guardian 17KW unit which is "partially" installed (that is to say the generator is hooked up to the automatic transfer switch, but utility power is not yet connected to inputs, and house panel is not yet connected to outputs).

The generator has only been connected to permanent natural gas since the start of the summer. 2 weeks ago (and 2 weeks before that, etc, etc) when I did a manual start of the generator it fired up no problem in seconds. This week I tried the same and it tries to start but just sputters and fails until eventually it shuts down with "overcrank". If I hold the choke closed the engine does start but doesn't get up to full RPM (when I first started it was getting into the 2100 RPM range... after trying 2 or 3 times it was up to 2700 RPM but still shuts down with an "underspeed" error.

I've tried turning off the breakers on the generator to isolate it from the transfer switch, just in case that made any difference..

The only two changes since the successful start 2 weeks ago the grounding cable was connected from the ground rod to the transfer switch...and the temperatures have been significantly lower (maximum temps this week about +10C and lows just above freezing).

I have not yet done an oil change to put synthetic 5W oil in the unit, but certainly the oil couldn't be that thick at +10C to cause this issue.

Likewise grounding the transfer switch doesn't seem like something that should keep the generator from starting (especially with the generator breakers turned off).

An oil change and disconnect of the ground cable are on my to-test list for next weekend... but I'm hoping someone might have some other suggestions.

Cheers!
State: AB - Alberta
Age: 45-54
This product will backup: Entire Home
asked 5 years, 10 months ago
Customer avatar
by
mcisar
Canada
on 17kW Whole House Switch
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2 answers
Answers
answer 1
If you went from lp to natural gas
The carburator must be set to natural gas
Read the manual it has a picture to push it up or down

good luck
Tady
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 5 years, 10 months ago
Customer avatar
by
TADY
Tady
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answer 2
As your unit is not currently appropriately installed, we would recommend first installing it properly. If you are still experiencing issues with the unit thereafter, we would then recommend calling an authorized dealer to diagnose the issues with your generator. To locate a dealer in your area, please visit http://www.generac.com/Service/Deal....
answered 5 years, 10 months ago
Customer avatar
by
GeneracPowerSystems02
-3points
0out of 3found this answer helpful.
Question

Does the generac 17kw come with a cold weather kit

If the generac kW 17 goes not come with the cold weather kit how much does it cost?
Age: Over 65
This product will backup: Other
asked 5 years, 7 months ago
Customer avatar
by
Sharon
Perth road village!a ontario, canada
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Ours didn't come with a cold weather kit and, when installed, we were told we probably did not need it! Well, we had the most extensive severe testing this past winter! It was BRUTAL!! Over a month of temps never reaching 32 degrees, and winds of 45-50 MPH, AND LOT'S OF SNOW!! Our generator never missed a beat all winter, even though it was literally COVERED with snow, LOL! We love it and felt so safe....No cold weather kit was used here in Indiana!
User submitted photo
answered 5 years, 4 months ago
Customer avatar
by
Honeywest
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answer 2
Generac’s Guardian Series 17kw automatic standby generator does not come with a cold weather kit included. If you are interested in purchasing this kit, we would recommend contacting an independent authorized dealer for information pertaining to product pricing and availability. To locate an independent authorized dealer closest to you, please use your zip code for searching purposes here: http://www.generac.com/Service/Deal....
answered 5 years, 7 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

can I splice the wires to from the transfer switch to the generator to lengthen them?

State: PA - Pennsylvania
Age: 25-34
asked 5 years, 6 months ago
Customer avatar
by
3cboss
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Assuming your aren't talking about runs over 100' long, sure you can. You must do it the right way, and keep weather and moisture out of the splices.

IF Generac customer support and their local installers are the same where you are, its doubtful that they'd tell you the time of day; much less whether it's OK to splice wires. Speak with any electric supply house or big box store for the junction box and related materials you need. It's not a big deal so long as you don't cross-wire any of them.
State: AL - Alabama
Age: 55-64
answered 5 years, 6 months ago
Customer avatar
by
rickster
United States
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answer 2
The whips connected to the 17kw Guardian Series automatic standby generator do not have a required length. If you wish to lengthen these whip, we would recommend having it lengthened, in the field, by an independent authorized dealer. Please note that if the whips are shortened or lengthened, they must meet local and national codes. To verify that your unit is configured in accordance with local and national ordinances, we would recommend contacting your local inspector. Moreover, to locate an independent authorized service provider closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat.... For any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 years, 6 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

Lifting the Guardian generator into place

What are the recommended lift points when moving the generator off the shipping pallet and into place.
State: NV - Nevada
Age: Over 65
asked 5 years, 5 months ago
Customer avatar
by
NVGeo
Washoe County
on 17kW Whole House Switch
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2 answers
Answers
answer 1
The standby generators have 4 holes for hooks and straps
State: NY - New York
Age: Over 65
answered 5 years, 5 months ago
Customer avatar
by
TADY
Tady
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answer 2
Generac’s automatic standby units have lifting holes at the bottom of each corner of the unit. Using proper nylon lifting straps, they can be fed from back to front, and create a lifting point above the center of the unit. Please note that the use of metal lifting hooks in those holes may scratch the enclosure. Generator lifting information can also be found in the installation guide under the section titled “Site Preparation and Generator Placement.” To locate a copy of the installation guide online, search the model or serial number for your generator here: http://www.generac.com/Service/Manu....
answered 5 years, 5 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

Can I replace my current transfer switch with a smart switch?

State: WV - West Virginia
Age: 45-54
asked 5 years, 5 months ago
Customer avatar
by
SWW
on 17kW Whole House Switch
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2 answers
Answers
answer 1
The 17kW automatic standby generator will need to be installed as described in the installation guidelines that are provided with the unit, and connected to an automatic transfer switch. An appropriate option for your configured automatic transfer switch can be determined by a local independent authorized dealer. These trained individuals will take many factors into consideration, when reviewing the electrical set-up of your home. Additionally, the loads that you desire to back-up in the event of a utility outage will also be taken into consideration. Depending on the transfer switch deemed appropriate for your home’s set-up, wiring may be included with the switch, or your chosen independent authorized dealer will provide the wiring necessary for the installation. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 5 years, 5 months ago
Customer avatar
by
GeneracPowerSystems02
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answer 2
Always give Model #

Yes call your dealer and get a qualified person
State: NY - New York
Age: Over 65
answered 5 years, 5 months ago
Customer avatar
by
TADY
Tady
0points
0out of 0found this answer helpful.
Question

A retrofit remote shut off with 17KW good 3-500ft would be great

When power goes out you do not need to have generator stay on all night. Being able to shut off at house to save propane would be such an advantage. There should be some technology out the to do this. Rather than having to go out in middle of night in the storm to hit manual switch.
Please help?
State: CA - California
Age: 55-64
asked 5 years, 4 months ago
Customer avatar
by
GeneracLover
Grass Valley
on 17kW Whole House Switch
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2 answers
Answers
answer 1
read the manual

You can turn off the generac, but you must turn off all the power to the generator(open circuit Breakers)

When turning it back on let the generator worm up for a few minutes then turn the breakers back on(close them)
State: NY - New York
Age: Over 65
answered 5 years, 4 months ago
Customer avatar
by
TADY
Tady
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answer 2
Due to the fact that Generac’s 17kw Guardian Series automatic standby generators are manufactured to automatically respond in the event of a power outage, they will remain on, as long as utility power is unavailable. Considering this, the only way to turn the generator off in the event of an ongoing utility outage is to go out and turn the unit off manually, in accordance with the directions provided in your unit’s owner’s manual. Please note that failing to follow the shutdown procedures could potentially cause permanent damage to both the unit and any appliances being backed up by the generator. Furthermore, Generac does not manufacture a remote shut-off accessory, and modifications made to the unit post-manufacturing will void the product’s warranty.
answered 5 years, 4 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

What is need to install a permenant system?

Some generators come with an automatic transfer switch and some dont. If it comes with a switch is that all that is needed to hook up this system?
State: WI - Wisconsin
asked 5 years, 4 months ago
Customer avatar
by
chas49
Janesville
on 17kW Whole House Switch
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2 answers
Answers
answer 1
The best thing to do is get some one who's qualified
you will need plumbing for the gas
and a junction box

These units come with a circuit board(computer board)

best to get a professional when done right they will last for years
State: NY - New York
Age: Over 65
answered 5 years, 4 months ago
Customer avatar
by
TADY
Tady
0points
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answer 2
Installing an automatic standby generator and an associated transfer switch helps to ensure that loads applied to your unit (i.e. home appliances, sump pump, electronics, etc.) will be powered in the event of an utility outage, whether you are home to start the unit or not. The automatic response features of our air-cooled units initiates the unit’s startup, whenever utility power is lost. Conversely, while our portable generators are capable of supplying power to applied loads, in the event of a utility outage, these units require that someone is present to manually start the unit, and some unit portable units are not recommended for use on sensitive electronics or appliances, unlike our air-cooled generators. To obtain further information for our air-cooled generators and/or portable units, please follow the links below:

http://www.generac.com/all-products...

http://www.generac.com/all-products...

Also, some air-cooled generators come pre-packaged with an associated transfer switch, while others do not. In any case, when utilizing an automatic standby generator, a transfer switch is in fact needed for proper installation. Please note, however, that additional items may be needed including a Group 26R, 12V, 525 CCA (minimum) battery (that of which is not provided with the unit out of manufacturing), depending on the unique configuration of your home. In order to determine the appropriate configuration for a permanent system’s installation in your home, we would recommend contacting an independent authorized dealer in your local area. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 5 years, 4 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

i need to now the location the baterry charge on 17kw generac generator

I now the location on 17kw generator generac the batterry charger
State: FL - Florida
Age: 55-64
asked 5 years, 4 months ago
Customer avatar
by
Alvin
US
on 17kW Whole House Switch
0points
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2 answers
Answers
answer 1
So that we can provide you with the most accurate information regarding your personal generator, please contact us directly at 888-GENERAC (436-3722), with your unit’s model or serial number. Upon receiving this information, we should be able to provide you with specifications regarding your personal inquiry. Furthermore, this information can be located in your product’s owner’s manual. To locate an owner’s manual online, please use the product’s model or serial number here: http://www.generac.com/service-supp....
answered 5 years, 4 months ago
Customer avatar
by
GeneracPowerSystems02
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answer 2
Always give the model #

It is located in the control board and is connected to the T1 120ac volt line

AO18010srv for model 6244 look up your model so you know what it looks like

The best advice is to call you dealer
State: NY - New York
Age: Over 65
answered 5 years, 4 months ago
Customer avatar
by
TADY
Tady
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Question

If I were to move, can I take the unit with me?

asked 5 years, 1 month ago
Customer avatar
by
purplerose721
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Any damage due to uninstallation and/reinstallation would not be covered. Furthermore, the generator’s warranty coverage is applied only to the original installation site. Once removed from that original installation site, the unit’s warranty will be voided. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 years, 1 month ago
Customer avatar
by
GeneracPowerSystems02
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answer 2
Yes call your Generac dealer have him uninstall everything and have it shipped to the new location then get a Generac dealer and have it installed it can run on natural gas or propane the dealer will know what to do
Good luck

Tady
State: NY - New York
Age: Over 65
answered 5 years, 1 month ago
Customer avatar
by
TADY
Tady
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Question

why would a wireing harness fail?

State: MA - Massachusetts
Age: Over 65
asked 5 years, 1 month ago
Customer avatar
by
Dale
Orleans
on 17kW Whole House Switch
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2 answers
Answers
answer 1
You better get a qualified Generac electrician to look at it

Never had one fail

Tady
State: NY - New York
Age: Over 65
answered 5 years, 1 month ago
Customer avatar
by
TADY
Tady
0points
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answer 2
If/when experiencing product-related issues, such as a faulty wiring harness, we would recommend working with an independent authorized service provider, to determine the cause of the product’s issues. To locate an independent authorized service provider in your local area, please use a postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 5 years, 1 month ago
Customer avatar
by
GeneracPowerSystems02
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Question

First Oil Change in 17KV Generac unit

Changed my oil for the first time on my 17KV unit and the oil was a very light brown cloudy color. Looked like maybe a little water in the oil but had a good feel to it... Is the factory oil something special and should look like this. My unit runs fine and never had a problem with it. Had some time on the unit during power outages but have seen no issues... Is this oil color normal.
State: RI - Rhode Island
Age: 45-54
asked 5 years, 1 month ago
Customer avatar
by
Fallen
Rhode Island
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Generac’s 17kw Guardian series automatic standby generataor, model number 6243, will ship out with a SAE 30 conventional oil. Unfortunately, we are unable to definitively determine the color of your unit’s oil without being able to see it. Moreover, after the initial 25 hours of use, we recommend switching from this SAE 30 conventional oil to a 5W30 Synthetic oil, for use in all temperature ranges. If you are concerned about the color of your unit’s oil, we would recommend contacting an independent authorized dealer, for further assistance. To locate an independent authorized dealer in your local area, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 5 years, 1 month ago
Customer avatar
by
GeneracPowerSystems02
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answer 2
There shouldn't be any water in the oil, read the manual a little discoloration is ok
I would do a maintenance each year and have the oil changed
and this 17k will last you a very long time

Check the manual it will tell you how many running hours between oil changes
Synthetic oil is great
Tady
State: NY - New York
Age: Over 65
answered 5 years, 1 month ago
Customer avatar
by
TADY
Tady
0points
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Question

I own a 20 KW Whole house Generac for about 3 years. It frequently fails due to an "under voltage

Alarm". I live in the North GA mountains and at 4:00AM I was outside getting it back on line. As it said, this frequently occurs, and I see many people have this same issue. Has this been resolved?
State: GA - Georgia
Age: Over 65
asked 4 years, 2 months ago
Customer avatar
by
Buddy
Morganton
on 17kW Whole House Switch
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2 answers
Answers
answer 1
Just had the same thing happen to my 17KW. Technician said it could 1 of 3 things. Bad control panel which takes a couple of minutes to diagnose and is an easy fix. Brushes are gone which is a little more involved but can be fixed in 30 minutes or so. Or a bad rotor which he said they would have to be ordered. In my case it was the brushes on a 300 hour run. In my opinion they should have lasted much longer than that. $14.00 part and almost 500.00 labor.
State: OK - Oklahoma
answered 3 years, 10 months ago
Customer avatar
by
nlcook
Oklahoma City
0points
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answer 2
Please note that an Undervoltage alarm does not normally allude to an issue with the unit out of manufacturing. Considering this, we would be unable to resolve an issue with a unit that is experiencing this particular alarm in your personal configuration, as we are unable to determine the cause of your unit's issues via online correspondence. However, please note that this particular alarm is commonly caused by a bad air filter (bad air filters would need to be replaced), or insufficient fuel pressure. To have the fuel pressure appropriately verified, we would recommend contacting your local gas company. If all of these recommended checks can be confirmed, and issues persist, we would then recommend contacting an independent authorized service provider in your local are for diagnostic work. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other comments, questions, or concerns, please do not hesitate to contact us directly at 888-GENERAC (436-3722). We hope you find this information to be helpful.
answered 4 years, 2 months ago
Customer avatar
by
GeneracPowerSystems02
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Question

A C delayed start still chocks 17kw generator

A C delayed start still chocks 17kw generator would a hard start kit help?
asked 8 years ago
Customer avatar
by
Farm Boy
on 17kW Whole House Switch
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1 answer
Answers
answer 1
Yes. Depending on the age of the AC unit, it might not have come with a factory-installed easy start kit, which is standard on most new AC systems.
State: WI - Wisconsin
answered 8 years ago
Customer avatar
by
Generac
Waukesha
+1point
1out of 1found this answer helpful.
Question

Installation

I have a garage of over 1000 sq ft attached to my home. I only utilize about half the area. I would like to install the generator in my garage and vent the exhaust to the outside. Is this possible and if yes, do you sell an exhaust venting system?
This product will backup: Entire Home
asked 8 years ago
Customer avatar
by
Ron
Canada
on 17kW Whole House Switch
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1 answer
Answers
answer 1
We do not recommend installing a generator inside of your garage. Not only will it void your warranty, but it is unsafe and will not be in compliance with all applicable codes. For more detailed information on installation options, please contact an authorized Generac dealer near you by using our dealer locator at http://www.generac.com/Service/Deal...
State: WI - Wisconsin
answered 7 years, 11 months ago
Customer avatar
by
Generac
Waukesha
-1point
0out of 1found this answer helpful.
Question

i think the batterry is dead. is there a way to jumpstart my 17kw guardian generator?

the menu history said check battery each week for 4 weeks and no says no voltage. is there a way to jump it?
State: NY - New York
Age: 45-54
This product will backup: Entire Home
asked 7 years, 11 months ago
Customer avatar
by
larryc
bedford
on 17kW Whole House Switch
0points
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1 answer
Answers
answer 1
Yes there is. The battery should not be dead due to the internal battery charger built into the generator. The easiest way would be if you have a lawn tractor & jumper cables, pull up to the generator. Remove the front cover & connect jumper cables the same way you would jumping a car. If the battery is shorted out, you may need to disconect the generator battery and connect the jumper cables directly to the battery cables taking care NOT to let the cables short out.
State: MD - Maryland
Age: 45-54
This product will backup: Entire Home
answered 7 years, 11 months ago
Customer avatar
by
Davidb0123
White Hall
+2points
2out of 2found this answer helpful.
Question

What kind of oil goes in this generator?

I'm currently experiencing a prolonged power outage and would like to change my oil. What kind of oil should go in this generator?
State: VA - Virginia
Age: 25-34
This product will backup: Entire Home
asked 7 years, 11 months ago
Customer avatar
by
JP
Northern Neck
on 17kW Whole House Switch
0points
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1 answer
Answers
answer 1
Use SAE 30 for temperatures above freezing or 10W-30 for temperatures ranging from 40 degrees to below zero.
State: WI - Wisconsin
answered 7 years, 11 months ago
Customer avatar
by
Generac
Waukesha
0points
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Question

what size regulator do I need for this unit to run properly

State: WI - Wisconsin
Age: 45-54
asked 7 years, 11 months ago
Customer avatar
by
Dave
Green Bay
on 17kW Whole House Switch
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1 answer
Answers
answer 1
The natural gas systems will not require an additional regulator but could require the utility meter to be upsized. For LP, a primary regulator is needed to take the pressure down to 10-12” water column and provide the required BTU volume - 94 cubic feet an hour. Consult with your local utility provider and an authorized Generac Dealer for additional details. To find a dealer near you, use our dealer locator at: http://www.generac.com/Service/Deal...
State: WI - Wisconsin
answered 7 years, 11 months ago
Customer avatar
by
Generac
Waukesha
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