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Customer questions and answers for
Generac Power Systems 17kW Whole House Switch

Customer questions and answers:
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Customer questions and answers for Generac Power Systems 17kW Whole House Switch

Question

problem with battery

I have a whole house generac generator with a 1.0 liter engine . It has a self maint. run it does on its own . But I checked it today to do a manual start up and it would not start . The top of the battery was cracked open , like it blew off. I put a new battery in and it is fine but is it charging in correctly or was the battery just old etc. ?
State: MI - Michigan
Age: 35-44
asked 1 week ago
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thefrazzz
on 17kW Whole House Switch
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Unfortunately, we are unable to determine the cause of the issues that you have experienced with your unit's battery via online correspondence. Considering the issues that you have described, however, we would recommend ensuring that the batteries connections are attached at the appropriate terminals, and that the battery is adequately charged. If these issues recur, we would recommend contacting an independent authorized service provider in your local area for diagnostic work. To locate the independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... Moreover, if you have any additional comments, questions, or concerns, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 1 week ago
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GeneracPowerSystems02
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Question

what would cause my 17kw not to start and the lcd screen not to display?

asked 1 month, 2 weeks ago
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Geniebop
Nassau, The Bahamas.
on 17kW Whole House Switch
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Question

How to replace the starting battry and setting memory

when replacing the starting battery in a 17 kw unit does the control panel lose the settings for excercise time and history of events? Will it retain all settings when the battery is removed in this process?
State: NJ - New Jersey
Age: Over 65
asked 2 months, 1 week ago
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Harry
Marlton
on 17kW Whole House Switch
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When replacing a unit's battery, the exercise time will not be retained. Considering this, resetting the desired exercise time will be required. Information on removing and replacing the unit's battery, as well as resetting the control panel's settings, can be located in the unit's owner's manual. To locate your product's documentation online, please use the product's model number for searching purposes via the following link: http://www.generac.com/service-supp...
answered 2 months, 1 week ago
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GeneracPowerSystems02
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Question

Group size 26 or 26R battery

My 13KW model 005253 generac generator needs a new battery. The manual seems to say group size 26 but when I look at the existing battery, it appears to be a 26R, that is, when you face it with the terminals on your side of the battery, the positive (red) is on the right. Should this be 26R?
State: VT - Vermont
Age: 55-64
asked 2 months, 3 weeks ago
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John
Milton
on 17kW Whole House Switch
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answer 1
As you have alluded, the battery required by Generac's 13kw automatic standby generator, model number 5253, is a Group 26, 12V, 525 cca (minimum). This is in fact detailed in the unit's owner's manual. If you have any additional inquiries, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 2 months, 3 weeks ago
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GeneracPowerSystems02
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Question

what does it mean when i see a message on my lcd screen that says generator missing AC

State: NY - New York
Age: 45-54
asked 3 months, 1 week ago
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bill
upstate
on 17kW Whole House Switch
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answer 1
If the battery on the unit is low or dead, the “CHARGER MISSING AC” alarm will appear on the unit’s control panel. If/when this particular alarm occurs, we would recommend first checking the T1 fuse in the transfer switch, to ensure that it has not blown, and verifying that the T1 control wire is appropriately applied in the customer connection shelf. Otherwise, if the battery is tested with a voltmeter, and it has fallen below the 12v range required for optimal use, we would recommend replacing the battery as needed. Furthermore, if you do not feel comfortable performing these tasks yourself, we would highly recommend contacting an independent authorized service provider in your local area for further assistance. To locate an independent authorized service provider closest to you, your postal code can be used for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 3 months, 1 week ago
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GeneracPowerSystems02
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Question

Run out of LP Gas?

What happens if the unit is running, and the LP gas tank goes to empty? Are there any potential issues? Can the generator be damaged?
State: TN - Tennessee
Age: 55-64
asked 3 months, 1 week ago
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tdcurtner
Athens, TN
on 17kW Whole House Switch
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If the fuel source supplied to the unit becomes inadequate during operation, the unit will stop, and and an associated alarm would be displayed on the unit's control panel, alluding to the fuel-related issue. To avoid such an occurrence, we would recommend ensuring that fuel is being provided to the unit from an appropriately sized tank, in accordance with your backup power needs. To ensure that you are utilizing the appropriate tank and pressure for your automatic standby generator and associated loads, we would recommend working with your local fuel line provider. Additionally, while it is not commonplace, any issues or damage incurred due to a lack of fuel provided to the unit during operation would not be covered under the product's warranty. If you have any additional inquiries, please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 3 months, 1 week ago
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GeneracPowerSystems02
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Question

Replacement Procedure for N1 and N2 fuses.

What is the proper procedure for me to follow in order to replace each of the 5 amp fuses in the automatic transfer switch for my Generac Model 0052431 air cooled 18Kw automatic standby generator. I think they are called the F1 and F2 fuses.
State: IN - Indiana
Age: 55-64
asked 3 months, 2 weeks ago
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Jimbo
on 17kW Whole House Switch
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answer 1
If you are unfamiliar with how to perform tasks appropriately, as they pertain to your automatic standby generator and associated electrical parts, we would recommend contacting an independent authorized service provider in your local area for professional assistance. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 3 months, 1 week ago
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GeneracPowerSystems02
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Question

Power goes in and out.

I have a 14 kw propane Guardian. The unit starts fine and runs but the power cuts out after 30 seconds, the motor keeps running and after a few minutes the power comes on for a few second and does back out ( this coincides with the red light on the power regulator as well. I have replaced the control board, brushes and power regulator board. Any ideals?
State: VA - Virginia
Age: 45-54
asked 3 months, 3 weeks ago
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Rob
Chesterfield
on 17kW Whole House Switch
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answer 1
If your automatic standby generator is unable to properly run at any time, the unit's control panel should display a corresponding error code, indicating a particular alarm is active on the unit. Not being able to identify the particular alarm that your unit is currently experiencing, it is difficult for us to attempt to diagnose the potential cause of your unit's current issues. However, given the symptoms that you have described, what we can recommend are the following troubleshooting steps:

First, we would recommend checking the voltage state of your unit's battery; a dead battery cannot be charged and would need to be replaced. You can also make sure that the unit is properly configured for liquid propane use, and ensure that the fuel pressure provided to the unit is adequate; these tasks can be performed by your local fuel line provider. Additionally, we would recommend checking the unit's spark plug (replace if necessary), and making sure that the spark plug boot is installed properly. If the unit is overloaded, reduce the loads placed on the generator. Also, if the oil level is low, fill the unit appropriately for optimal use. Lastly, we would recommend checking to see if the air filter needs replacing, or if the air filter housing is cluttered by debris. If after performing these tasks your current issues persist, we would recommend contacting an independent authorized service provider in your local area for diagnostic work. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 3 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Continuous operation

How long will my LP gas powered 17kW Guardian run continuously? Does it need to shut down periodically? If so, does it do it automatically, and for how long? Does it restart automatically? Is there anything specific I should do with the generator during a prolonged power outage?
State: MA - Massachusetts
Age: 45-54
asked 4 months ago
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DE
Springfield
on 17kW Whole House Switch
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For maintenance-related purposes, we would recommend stopping the unit after every 24 hours of continuous use, to perform the checks recommended in your unit’s owner’s manual. If/when the generator is automatically operating during a utility outage, it will shut down if/when utility power returns or when manually shut-off per the instructions provided in unit’s owner’s manual. Moreover, maintenance recommendations are provided in the Maintenance section of your unit’s owner’s manual. If you do not have access to your unit’s owner’s manual and would like to locate your product’s documentation online for these recommendations, please use your unit’s model or serial number for searching purposes via the following link: http://www.generac.com/service-supp....
answered 4 months ago
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GeneracPowerSystems02
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Question

36 kW oil

Every 6 months I do an oil change. I just did another oil change and the oil looks light brown. Totally different then when I change the oil on a car engine. Is it more brown due to be fired by natural gas instead of gasoline? Just want to make sure nothing is wrong with it. Thanks
State: NJ - New Jersey
Age: 35-44
asked 5 months, 3 weeks ago
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Karl
NJ
on 17kW Whole House Switch
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The oil appearing milky would most likely be from condensation, mainly from changing climates. The best way to avoid water getting into the oil is to check the dipstick often and at the first sign of any foaming or milky color to the oil start and run the engine for a while to flash off the moisture. If the oil continues to look “light brown”, change it after running the engine long enough to get it good and hot before draining. Using synthetic motor oil should also give the moving parts of your engine better lubrication and keep condensation in the crankcase to a minimum. Additionally, please note that we would recommend contacting an independent authorized service provider in your local area for diagnostic work, should issues persist, or if you believe that something is wrong with your personal generator. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other questions please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 5 months, 2 weeks ago
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GeneracPowerSystems02
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Question

Correct operaing manual?

Hi. We just bought a house that I was glad to see is equipped with a 17kw propane-fired Generac generator. However, we don't have an operating manual for it. The model number is 0055050--where can I find a manual on-line, or is this something you could send me a copy of? I don't see anything on-line when I search for that model number--is there a manual that covers this model that might not be listed under that number? Thank you.
State: ME - Maine
Age: 45-54
asked 7 months ago
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Reid
Five Islands
on 17kW Whole House Switch
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answer 1
All product documentation, including each unit’s owner’s manual, is available online, by using the unit’s model or serial number for searching purposes via the following link: http://www.generac.com/service-supp.... If you are having troubles navigating the website, or would like us to send you an owner's manual, please contact us directly at 888-GENERAC (436-3722).
answered 7 months ago
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GeneracPowerSystems02
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Question

17kW LP Fuel Comsumption with No Load?

In a previous post it was stated that at full load, the 17kW consumes 2.57 gallons of LP per hour.

What does it consume with no load ???

Our generator is at a weekend cottage. Its possible that the power could go out but there would be little or no load on it. Maybe a couple of digital clocks, night lights, etc... but that would be it.

I'm aware that during the exercise cycle the 17kW runs at 2400 RPM so I would assume that saves fuel.

If no load is required will the generator drop down from 3600 to 2400 RPMs. ???

PS
we have a 1000 gal LP tank and the only thing on it is a 90,000 btu forced air furnace and this generator.

Thanks In Advance
State: MI - Michigan
Age: 45-54
asked 7 months ago
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Bill
Rapid River
on 17kW Whole House Switch
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answer 1
Generac’s automatic standby generators are tested for fuel consumption at 50% and 100% load. As we do not test the unit’s for fuel consumption ratings at no load, we are unable to provide fuel consumption specifications for such use. Also, please note that the unit will run continuously at 3600 RPM during non-exercise operation. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 7 months ago
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GeneracPowerSystems02
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Question

Motor turns battery is good but no spark

State: FL - Florida
Age: 35-44
asked 7 months ago
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Jorge
Miami
on 17kW Whole House Switch
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answer 1
If you are experiencing issues with your unit not producing spark, we would recommend inspecting your unit’s spark plugs, and ensuring that the unit’s spark plug boot is installed properly. If these plugs are fouled, we would recommend replacing them. If the spark plugs and spark plug boot are fine, and do not need to be adjusted or replaced, we would recommend contacting an independent authorized service provider in your local are for diagnostic assistance. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 7 months ago
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GeneracPowerSystems02
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Question

what rating of fuses for F1 an F2

State: VA - Virginia
Age: 55-64
asked 7 months ago
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Lobo
newport news
on 17kW Whole House Switch
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answer 1
The F1 and F2 fuses located in the automatic transfer switch (also referred to as N1 and N2) for Generac’s 17kw automatic standby generator are both 5-amp buss fuses. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 7 months ago
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GeneracPowerSystems02
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Question

BATTERY REMOVAL

I have a 17KW model 0055040. The battery is five years old and I want to replace it before it fails. The battery is wider than the the opening. How do I remove it?
State: IL - Illinois
Age: Over 65
asked 7 months ago
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Mel
Roselle
on 17kW Whole House Switch
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If you are having issues removing the battery from its assigned compartment within your automatic standby generator, we would recommend either removing the bolt located at the bottom of the unit’s dividing panel/heat shield, just to the left of the unit’s battery (this will free-up space to slide the battery out of the compartment), or contacting an independent authorized service provider in your local area for assistance. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 7 months ago
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GeneracPowerSystems02
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Question

How to remove the stater and rotor from crankshaft of a 17KW GenSet?

How to remove the stater and rotor from crankshaft of a 17KW GenSet?
State: IL - Illinois
Age: Over 65
asked 9 months ago
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Bill
home
on 17kW Whole House Switch
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To have your stator and rotor appropriately removed from your generator, we would recommend working with an independent authorized service provider; we do not provide information pertaining to the removal of specific parts from our manufactured generators. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 9 months ago
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GeneracPowerSystems02
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Question

How much natural gas is required to run gen daily (normal operation).

State: ID - Idaho
asked 9 months ago
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dicky
Sandpoint, Idaho
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Generac’s Guardian Series automatic standby generators should be sized for use, based on required output at full load. When operating at full load, Generac’s 17kw unit, model number 6243, will require 312,000 btu/hr and 3.5-7” of water column. Comparatively, when operating at half load, the unit will require 193,000 btu/hr and 3.5-7” of water column. If you have any other product-related inquiries, further specifications can be obtained online by visiting the following link: http://www.generac.com/service-supp.... If you would like to speak with a live representative, please contact us directly at 888-GENERAC (436-3722).
answered 9 months ago
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Question

Can a remote switch be added to this unit to turn off at night from inside the house?

Age: 45-54
asked 9 months ago
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Ingelap
Dominican Republic
on 17kW Whole House Switch
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Generac’s automatic standby generators are not compatible with any sort of remote switch; the unit will need to either start automatically, or via manual initiation. Moreover, please note that attempting to modify the unit in any way to enable such remote use will void the product’s warranty. Also, shutting down the unit appropriately is extremely important to ensuring that your unit does not incur any sort of issues. To appropriately stop the generator, we would recommend first turning of the units main circuit breaker. Secondly, if the unit has a GFCI outlet being used, turn off the 15 amp outlet breaker. Next, allow the generator to run for 1 minute without load, to cool down. After this, you can then turn the AUTO/OFF/MANUAL switch to the OFF position. Please note that if the unit will be left off for longer than one hour without utility power present, we would recommend removing the 7.5 amp main fuse from the unit’s control panel, so as to protect the unit’s battery from inadvertently being run down or drained. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 9 months ago
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Question

why does the inspect battery message come on?

I have a new Generac whole house natural gas 17 kilowatt. shortly after installation the yellow LED came on and the screen said inspect battery the authorized installer came back and checked all connections and electrical outputs finding nothing wrong. He pulled the 7.5 amp fuse and it reset. It happened again two weeks later. I read on a blog that this is just a maintenance reminder and when it happens again to just navigate through the menu to maintenance alerts and press reset and that should hold it off for another year is this correct? Thanks.
State: NJ - New Jersey
Age: 55-64
asked 10 months ago
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Brian
Howell
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The “Inspect Battery” alarm is a maintenance reminder that will appear yearly. This is a recommendation to physically inspect the battery, as well as have it tested to ensure it is in good condition. For testing, remove the battery from the generator, and either test it on a separate charger, or at an automotive supply store. If the battery is determined to be low, or in poor condition, replace the battery. If the battery is determined to be in good condition, it can be reinstalled into the unit. To reset the Inspect Battery alarm at the control panel, navigate to the Edit menu, and to the Reset Maintenance option. Once at Reset Maintenance, choose Yes and hit the ENTER key. The maintenance reminder will reappear in 1 year’s time. Please see the attached menu map for assistance.
answered 10 months ago
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Question

First Oil Change in 17KV Generac unit

Changed my oil for the first time on my 17KV unit and the oil was a very light brown cloudy color. Looked like maybe a little water in the oil but had a good feel to it... Is the factory oil something special and should look like this. My unit runs fine and never had a problem with it. Had some time on the unit during power outages but have seen no issues... Is this oil color normal.
State: RI - Rhode Island
Age: 45-54
asked 10 months ago
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Fallen
Rhode Island
on 17kW Whole House Switch
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answer 1
Generac’s 17kw Guardian series automatic standby generataor, model number 6243, will ship out with a SAE 30 conventional oil. Unfortunately, we are unable to definitively determine the color of your unit’s oil without being able to see it. Moreover, after the initial 25 hours of use, we recommend switching from this SAE 30 conventional oil to a 5W30 Synthetic oil, for use in all temperature ranges. If you are concerned about the color of your unit’s oil, we would recommend contacting an independent authorized dealer, for further assistance. To locate an independent authorized dealer in your local area, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 10 months ago
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answer 2
There shouldn't be any water in the oil, read the manual a little discoloration is ok
I would do a maintenance each year and have the oil changed
and this 17k will last you a very long time

Check the manual it will tell you how many running hours between oil changes
Synthetic oil is great
Tady
State: NY - New York
Age: Over 65
answered 10 months ago
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TADY
Tady
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