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Most Recent Questions
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How can I download the installation instructions for the Guardian 11kW unit?
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i need to now the location the baterry charge on 17kw generac generator
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what comes whith it and how much is installation
Questions with Most Recent Answers
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How can I download the installation instructions for the Guardian 11kW unit?
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i need to now the location the baterry charge on 17kw generac generator
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what comes whith it and how much is installation

Customer questions and answers for
Generac Power Systems 17kW Whole House Switch

Customer questions and answers:
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229 Answers
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Customer questions and answers for Generac Power Systems 17kW Whole House Switch

Question

i need to now the location the baterry charge on 17kw generac generator

I now the location on 17kw generator generac the batterry charger
State: FL - Florida
Age: 55-64
asked 5 days ago
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by
Alvin
US
on 17kW Whole House Switch
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answer 1
So that we can provide you with the most accurate information regarding your personal generator, please contact us directly at 888-GENERAC (436-3722), with your unit’s model or serial number. Upon receiving this information, we should be able to provide you with specifications regarding your personal inquiry. Furthermore, this information can be located in your product’s owner’s manual. To locate an owner’s manual online, please use the product’s model or serial number here: http://www.generac.com/service-supp....
answered 1 day ago
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GeneracPowerSystems02
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answer 2
Always give the model #

It is located in the control board and is connected to the T1 120ac volt line

AO18010srv for model 6244 look up your model so you know what it looks like

The best advice is to call you dealer
State: NY - New York
Age: Over 65
answered 4 days ago
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TADY
Tady
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Question

What is need to install a permenant system?

Some generators come with an automatic transfer switch and some dont. If it comes with a switch is that all that is needed to hook up this system?
State: WI - Wisconsin
asked 2 weeks, 5 days ago
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chas49
Janesville
on 17kW Whole House Switch
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answer 1
The best thing to do is get some one who's qualified
you will need plumbing for the gas
and a junction box

These units come with a circuit board(computer board)

best to get a professional when done right they will last for years
State: NY - New York
Age: Over 65
answered 2 weeks, 4 days ago
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by
TADY
Tady
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answer 2
Installing an automatic standby generator and an associated transfer switch helps to ensure that loads applied to your unit (i.e. home appliances, sump pump, electronics, etc.) will be powered in the event of an utility outage, whether you are home to start the unit or not. The automatic response features of our air-cooled units initiates the unit’s startup, whenever utility power is lost. Conversely, while our portable generators are capable of supplying power to applied loads, in the event of a utility outage, these units require that someone is present to manually start the unit, and some unit portable units are not recommended for use on sensitive electronics or appliances, unlike our air-cooled generators. To obtain further information for our air-cooled generators and/or portable units, please follow the links below:

http://www.generac.com/all-products...

http://www.generac.com/all-products...

Also, some air-cooled generators come pre-packaged with an associated transfer switch, while others do not. In any case, when utilizing an automatic standby generator, a transfer switch is in fact needed for proper installation. Please note, however, that additional items may be needed including a Group 26R, 12V, 525 CCA (minimum) battery (that of which is not provided with the unit out of manufacturing), depending on the unique configuration of your home. In order to determine the appropriate configuration for a permanent system’s installation in your home, we would recommend contacting an independent authorized dealer in your local area. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 2 weeks, 5 days ago
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GeneracPowerSystems02
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Question

A retrofit remote shut off with 17KW good 3-500ft would be great

When power goes out you do not need to have generator stay on all night. Being able to shut off at house to save propane would be such an advantage. There should be some technology out the to do this. Rather than having to go out in middle of night in the storm to hit manual switch.
Please help?
State: CA - California
Age: 55-64
asked 3 weeks, 5 days ago
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GeneracLover
Grass Valley
on 17kW Whole House Switch
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answer 1
read the manual

You can turn off the generac, but you must turn off all the power to the generator(open circuit Breakers)

When turning it back on let the generator worm up for a few minutes then turn the breakers back on(close them)
State: NY - New York
Age: Over 65
answered 3 weeks, 2 days ago
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TADY
Tady
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answer 2
Due to the fact that Generac’s 17kw Guardian Series automatic standby generators are manufactured to automatically respond in the event of a power outage, they will remain on, as long as utility power is unavailable. Considering this, the only way to turn the generator off in the event of an ongoing utility outage is to go out and turn the unit off manually, in accordance with the directions provided in your unit’s owner’s manual. Please note that failing to follow the shutdown procedures could potentially cause permanent damage to both the unit and any appliances being backed up by the generator. Furthermore, Generac does not manufacture a remote shut-off accessory, and modifications made to the unit post-manufacturing will void the product’s warranty.
answered 3 weeks, 5 days ago
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GeneracPowerSystems02
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Question

Can I replace my current transfer switch with a smart switch?

State: WV - West Virginia
Age: 45-54
asked 1 month, 2 weeks ago
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by
SWW
on 17kW Whole House Switch
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answer 1
The 17kW automatic standby generator will need to be installed as described in the installation guidelines that are provided with the unit, and connected to an automatic transfer switch. An appropriate option for your configured automatic transfer switch can be determined by a local independent authorized dealer. These trained individuals will take many factors into consideration, when reviewing the electrical set-up of your home. Additionally, the loads that you desire to back-up in the event of a utility outage will also be taken into consideration. Depending on the transfer switch deemed appropriate for your home’s set-up, wiring may be included with the switch, or your chosen independent authorized dealer will provide the wiring necessary for the installation. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 1 month, 1 week ago
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GeneracPowerSystems02
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answer 2
Always give Model #

Yes call your dealer and get a qualified person
State: NY - New York
Age: Over 65
answered 1 month, 1 week ago
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by
TADY
Tady
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Question

Lifting the Guardian generator into place

What are the recommended lift points when moving the generator off the shipping pallet and into place.
State: NV - Nevada
Age: Over 65
asked 1 month, 3 weeks ago
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NVGeo
Washoe County
on 17kW Whole House Switch
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answer 1
The standby generators have 4 holes for hooks and straps
State: NY - New York
Age: Over 65
answered 1 month, 2 weeks ago
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TADY
Tady
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answer 2
Generac’s automatic standby units have lifting holes at the bottom of each corner of the unit. Using proper nylon lifting straps, they can be fed from back to front, and create a lifting point above the center of the unit. Please note that the use of metal lifting hooks in those holes may scratch the enclosure. Generator lifting information can also be found in the installation guide under the section titled “Site Preparation and Generator Placement.” To locate a copy of the installation guide online, search the model or serial number for your generator here: http://www.generac.com/Service/Manu....
answered 1 month, 3 weeks ago
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GeneracPowerSystems02
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Question

can I splice the wires to from the transfer switch to the generator to lengthen them?

State: PA - Pennsylvania
Age: 25-34
asked 2 months, 1 week ago
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3cboss
on 17kW Whole House Switch
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answer 1
Assuming your aren't talking about runs over 100' long, sure you can. You must do it the right way, and keep weather and moisture out of the splices.

IF Generac customer support and their local installers are the same where you are, its doubtful that they'd tell you the time of day; much less whether it's OK to splice wires. Speak with any electric supply house or big box store for the junction box and related materials you need. It's not a big deal so long as you don't cross-wire any of them.
State: AL - Alabama
Age: 55-64
answered 2 months ago
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rickster
United States
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answer 2
The whips connected to the 17kw Guardian Series automatic standby generator do not have a required length. If you wish to lengthen these whip, we would recommend having it lengthened, in the field, by an independent authorized dealer. Please note that if the whips are shortened or lengthened, they must meet local and national codes. To verify that your unit is configured in accordance with local and national ordinances, we would recommend contacting your local inspector. Moreover, to locate an independent authorized service provider closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat.... For any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 2 months, 1 week ago
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GeneracPowerSystems02
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Question

During a manual exercise run condition the generator shut off and displayed a "over voltage alert" message. I reset the breaker and the unit started

up and ran ok. What would/does this indicate?
State: WV - West Virginia
Age: 55-64
asked 2 months, 3 weeks ago
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Dave
Barbour Co.
on 17kW Whole House Switch
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answer 1
If the rpm is higher than 3600 or the voltage is higher than 120/2400 volts the over voltage alert willl come on

It would be a good idea to ha e it serviced

Hope this helps
State: NY - New York
Age: Over 65
answered 2 months, 3 weeks ago
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TADY
Tady
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Question

My 7 kW Generac has failed on over speed because of a seized governor due to very cold temperatures.

It has been around zero deg F
What can I do to correct this problem?
Age: Over 65
asked 3 months, 2 weeks ago
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Brian
Canada
on 17kW Whole House Switch
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Question

Does the generac 17kw come with a cold weather kit

If the generac kW 17 goes not come with the cold weather kit how much does it cost?
Age: Over 65
This product will backup: Other
asked 3 months, 2 weeks ago
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Sharon
Perth road village!a ontario, canada
on 17kW Whole House Switch
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answer 1
Ours didn't come with a cold weather kit and, when installed, we were told we probably did not need it! Well, we had the most extensive severe testing this past winter! It was BRUTAL!! Over a month of temps never reaching 32 degrees, and winds of 45-50 MPH, AND LOT'S OF SNOW!! Our generator never missed a beat all winter, even though it was literally COVERED with snow, LOL! We love it and felt so safe....No cold weather kit was used here in Indiana!
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answered 3 weeks, 5 days ago
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Honeywest
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answer 2
Generac’s Guardian Series 17kw automatic standby generator does not come with a cold weather kit included. If you are interested in purchasing this kit, we would recommend contacting an independent authorized dealer for information pertaining to product pricing and availability. To locate an independent authorized dealer closest to you, please use your zip code for searching purposes here: http://www.generac.com/Service/Deal....
answered 3 months, 1 week ago
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GeneracPowerSystems02
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Question

Brand new 17KW unit installed last March. The firs time I needed due to power failure I got a "underspeed " error and it shut off after 30 seconds

After manual restarting attempts failed Cust spprt referred me to the local service tech who told me the lubricating grease could be affected by the subfreezing temperatures. How do I avoid this in the future?
State: NY - New York
Age: Under 18
This product will backup: Entire Home
asked 3 months, 2 weeks ago
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Steve
Old Forge
on 17kW Whole House Switch
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answer 1
Generators are dangerous take out fuse so it can't crank
You will have to reset the excercise date and time check you manual might be on page 31

Have a qualified tech

Get a cold winter kit

Your Generac might have come with 30w oil
that wolud make cranking the engine hard and cause an "underspeed"

So have it changed to Synthetic 5w-30
You might have to recharge the battery

Also check the ground at the generator this could affect the charging and cranking
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 3 months, 1 week ago
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TADY
Tady
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Question

Mouse prevention... Does the fascia skirt prevent mouse intrusion?

State: CT - Connecticut
Age: Over 65
This product will backup: Entire Home
asked 3 months, 3 weeks ago
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Bob
06776
on 17kW Whole House Switch
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answer 1
The four holes at the corners of the base of the enclosure are for easy lifting of the generator when installing. In an attempt to prevent the intrusion of bugs, a smaller animals, the holes can be closed by utilizing the fascia kit. information on the fascia kit can be found here: http://www.generac.com/Residential/....
answered 3 months, 2 weeks ago
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GeneracPowerSystems02
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Question

17kw will not start during weekly exerices, shows low voltage , had the battery checked and is fine. Any help?

State: NJ - New Jersey
Age: 45-54
This product will backup: Entire Home
asked 4 months ago
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Frisco
Paramus
on 17kW Whole House Switch
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answer 1
A unit will show an alarm of “undervoltage” if the generator voltage falls below 60% of nominal for more than five (5) seconds, and the unit will then shut down. Essentially, the generator control panel is seeing that the unit is not putting out the correct voltage, and shuts down to protect your appliances. If you are experiencing an undervoltage alarm, we would recommend contacting an independent authorized servicing dealer. To find a certified servicing dealer in your area, search your postal code here: http://www.generac.com/Service/Deal....
answered 3 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Battery charger: Does the controller have to been in "Auto" to maintain the battery?

My 17KW (mod 0058731) is not maintaining my battery. Does it matter if the controller is in "auto", "off", or "manual"? Does it only charge from the utility or during "exercise"?
asked 4 months ago
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Ron
on 17kW Whole House Switch
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answer 1
The automatic standby generators have a battery charger integrated into the control panel. When properly installed, the battery will be charged through the T1 control wire, which pulls from utility power when available, whether the unit is in the AUTO or the OFF position. When utility power is lost and the generator is providing power, the battery charger is powered off of the T1 control wire from the transfer switch utilizing the generator’s output power.
answered 3 months, 3 weeks ago
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GeneracPowerSystems02
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Question

Exactly what wiring needed from 200a ats to 17kw

I am a bit confused with the wiring and schematic. I see the fuses from the 200 for N1, N2 and T1. What is the T1 going to at the generator. Looks like a wire nut to something? Is this required, meaning I require a 3-cond. cable for 240v to the gen?
Also, I see the small knockout on the generator, I supposed I must drill the larger conduit access for the #6 cables and ground? I realize the low voltage wiring is a separate conduit.
State: PA - Pennsylvania
Age: 55-64
This product will backup: Entire Home
asked 4 months ago
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phillyjk
Phila.
on 17kW Whole House Switch
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answer 1
The 17kW can utilize Transfer Switch Model 6053, which comes with our Nexus Smart Switch; this switch is not pre-wired. If utilizing the Nexus Smart Switch, all installation instructs will be provided with the associated generator, and the unit should be installed with the wiring provided by a local certified electrician and/or certified plumber, in accordance with all national, state, and local codes.
answered 3 months, 2 weeks ago
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GeneracPowerSystems02
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Question

Will 17kw guardian unit operate with 3/4 gas line work

State: MA - Massachusetts
Age: 35-44
This product will backup: Entire Home
asked 4 months ago
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Johnny
Sandwich
on 17kW Whole House Switch
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The gas line should be sized by an independent authorized dealer or a certified plumber, based on the volume and pressure required. The volume and pressure required for the 17kW unit, model number 6242, utilizing propane is 181,000 BTU/hr with 10-12” of water column. When utilizing natural gas, the unit requires 205,000 BTU/hr with 3.5-7” water column. We recommend referring to an independent authorized service dealer or certified electrician for assistance in determining the correct configuration for your desired setup. To locate a dealer closest to you, please visit http://www.generac.com/Service/Deal....
answered 4 months ago
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GeneracPowerSystems02
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Question

where can i purchase a repair manuel this is important to me

State: IL - Illinois
Age: Over 65
asked 4 months, 4 weeks ago
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bob a
desplains
on 17kW Whole House Switch
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answer 1
All information pertaining to troubleshooting and/or maintaining your generator can be found in the product’s Owner’s Manual; Generac does not produce repair manuals. To access your Owner’s Manual and other product-related documentation online, please use the model or serial number of your generator here: http://www.generac.com/Service/Manu.... If your generator currently needs repair, we recommend contacting an authorized dealer in your local area for diagnosing and servicing purposes. To locate a dealer closest to you, please visit http://www.generac.com/Service/Deal....
answered 4 months, 3 weeks ago
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GeneracPowerSystems02
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Question

I have a 17kw generator. What is the oil filter number used for this generator and what is the proper synthetic oil grade recommended?

State: IL - Illinois
Age: 55-64
This product will backup: Entire Home
asked 5 months ago
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Chuck
Chicago
on 17kW Whole House Switch
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answer 1
We recommend utilizing a 5W-30 synthetic oil on a 17kW Guardian Series Automatic Standby Generator, as this type of oil is applicable to all types of climates and temperature ranges. Furthermore, information pertaining to the right oil filter for your unit can be verified by contacting an authorized dealer in your area. To locate a dealer closest to you, please visit http://www.generac.com/Service/Deal....
answered 5 months ago
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GeneracPowerSystems02
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Question

Excitation to field voltage

When running at normal speed what is the dc regulated voltage to the rotor and does it change when running at full load if it changes what is the voltage

also is it different for each model
State: NY - New York
Age: Over 65
This product will backup: Entire Home
asked 5 months ago
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TADY
Valley Stream
on 17kW Whole House Switch
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answer 1
Generac’s Automatic Home Standby Generators utilize Generac’s OHVI engine. The engine runs at 3600 rpm. For additional technical information pertaining to the generator that is not found in the Owner’s Manual, we would recommend discussing this information with a local dealer. To find a dealer closest to you, please visit http://www.generac.com/Service/Deal....
answered 5 months ago
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GeneracPowerSystems02
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Question

How to convert guardian series 17 kw from 60hz to 50hz

State: NJ - New Jersey
Age: 45-54
asked 6 months ago
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Steve
on 17kW Whole House Switch
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answer 1
Generac does not have a conversion kit available for hertz-reduction. However, if you are interested in our Guardian Series Home Standby generators, we do offer units which operate at 50hz. These units range from 8-13kW. For further details regarding these 50hz units, please visit http://www.generac.com/Residential/....
answered 5 months, 4 weeks ago
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GeneracPowerSystems02
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Question

Guardian 17KW won't start, or low RPM

I have a Guardian 17KW unit which is "partially" installed (that is to say the generator is hooked up to the automatic transfer switch, but utility power is not yet connected to inputs, and house panel is not yet connected to outputs).

The generator has only been connected to permanent natural gas since the start of the summer. 2 weeks ago (and 2 weeks before that, etc, etc) when I did a manual start of the generator it fired up no problem in seconds. This week I tried the same and it tries to start but just sputters and fails until eventually it shuts down with "overcrank". If I hold the choke closed the engine does start but doesn't get up to full RPM (when I first started it was getting into the 2100 RPM range... after trying 2 or 3 times it was up to 2700 RPM but still shuts down with an "underspeed" error.

I've tried turning off the breakers on the generator to isolate it from the transfer switch, just in case that made any difference..

The only two changes since the successful start 2 weeks ago the grounding cable was connected from the ground rod to the transfer switch...and the temperatures have been significantly lower (maximum temps this week about +10C and lows just above freezing).

I have not yet done an oil change to put synthetic 5W oil in the unit, but certainly the oil couldn't be that thick at +10C to cause this issue.

Likewise grounding the transfer switch doesn't seem like something that should keep the generator from starting (especially with the generator breakers turned off).

An oil change and disconnect of the ground cable are on my to-test list for next weekend... but I'm hoping someone might have some other suggestions.

Cheers!
State: AB - Alberta
Age: 45-54
This product will backup: Entire Home
asked 6 months ago
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mcisar
Canada
on 17kW Whole House Switch
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answer 1
If you went from lp to natural gas
The carburator must be set to natural gas
Read the manual it has a picture to push it up or down

good luck
Tady
State: NY - New York
Age: Over 65
This product will backup: Entire Home
answered 6 months ago
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TADY
Tady
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answer 2
As your unit is not currently appropriately installed, we would recommend first installing it properly. If you are still experiencing issues with the unit thereafter, we would then recommend calling an authorized dealer to diagnose the issues with your generator. To locate a dealer in your area, please visit http://www.generac.com/Service/Deal....
answered 6 months ago
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GeneracPowerSystems02
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