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Customer questions and answers for
Generac Power Systems 17kW Whole House Switch

Customer questions and answers:
201 Questions
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247 Answers
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Customer questions and answers for Generac Power Systems 17kW Whole House Switch

Question

36 kW oil

Every 6 months I do an oil change. I just did another oil change and the oil looks light brown. Totally different then when I change the oil on a car engine. Is it more brown due to be fired by natural gas instead of gasoline? Just want to make sure nothing is wrong with it. Thanks
State: NJ - New Jersey
Age: 35-44
asked 2 weeks, 1 day ago
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Karl
NJ
on 17kW Whole House Switch
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The oil appearing milky would most likely be from condensation, mainly from changing climates. The best way to avoid water getting into the oil is to check the dipstick often and at the first sign of any foaming or milky color to the oil start and run the engine for a while to flash off the moisture. If the oil continues to look “light brown”, change it after running the engine long enough to get it good and hot before draining. Using synthetic motor oil should also give the moving parts of your engine better lubrication and keep condensation in the crankcase to a minimum. Additionally, please note that we would recommend contacting an independent authorized service provider in your local area for diagnostic work, should issues persist, or if you believe that something is wrong with your personal generator. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other questions please do not hesitate to contact us directly at 888-GENERAC (436-3722).
answered 1 week, 6 days ago
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GeneracPowerSystems02
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Question

Correct operaing manual?

Hi. We just bought a house that I was glad to see is equipped with a 17kw propane-fired Generac generator. However, we don't have an operating manual for it. The model number is 0055050--where can I find a manual on-line, or is this something you could send me a copy of? I don't see anything on-line when I search for that model number--is there a manual that covers this model that might not be listed under that number? Thank you.
State: ME - Maine
Age: 45-54
asked 2 months ago
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Reid
Five Islands
on 17kW Whole House Switch
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All product documentation, including each unit’s owner’s manual, is available online, by using the unit’s model or serial number for searching purposes via the following link: http://www.generac.com/service-supp.... If you are having troubles navigating the website, or would like us to send you an owner's manual, please contact us directly at 888-GENERAC (436-3722).
answered 2 months ago
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GeneracPowerSystems02
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Question

17kW LP Fuel Comsumption with No Load?

In a previous post it was stated that at full load, the 17kW consumes 2.57 gallons of LP per hour.

What does it consume with no load ???

Our generator is at a weekend cottage. Its possible that the power could go out but there would be little or no load on it. Maybe a couple of digital clocks, night lights, etc... but that would be it.

I'm aware that during the exercise cycle the 17kW runs at 2400 RPM so I would assume that saves fuel.

If no load is required will the generator drop down from 3600 to 2400 RPMs. ???

PS
we have a 1000 gal LP tank and the only thing on it is a 90,000 btu forced air furnace and this generator.

Thanks In Advance
State: MI - Michigan
Age: 45-54
asked 2 months ago
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Bill
Rapid River
on 17kW Whole House Switch
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answer 1
Generac’s automatic standby generators are tested for fuel consumption at 50% and 100% load. As we do not test the unit’s for fuel consumption ratings at no load, we are unable to provide fuel consumption specifications for such use. Also, please note that the unit will run continuously at 3600 RPM during non-exercise operation. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 2 months ago
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GeneracPowerSystems02
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Question

Motor turns battery is good but no spark

State: FL - Florida
Age: 35-44
asked 2 months, 1 week ago
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Jorge
Miami
on 17kW Whole House Switch
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answer 1
If you are experiencing issues with your unit not producing spark, we would recommend inspecting your unit’s spark plugs, and ensuring that the unit’s spark plug boot is installed properly. If these plugs are fouled, we would recommend replacing them. If the spark plugs and spark plug boot are fine, and do not need to be adjusted or replaced, we would recommend contacting an independent authorized service provider in your local are for diagnostic assistance. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat.... If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 2 months, 1 week ago
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GeneracPowerSystems02
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Question

what rating of fuses for F1 an F2

State: VA - Virginia
Age: 55-64
asked 2 months, 1 week ago
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Lobo
newport news
on 17kW Whole House Switch
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answer 1
The F1 and F2 fuses located in the automatic transfer switch (also referred to as N1 and N2) for Generac’s 17kw automatic standby generator are both 5-amp buss fuses. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 2 months, 1 week ago
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GeneracPowerSystems02
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Question

BATTERY REMOVAL

I have a 17KW model 0055040. The battery is five years old and I want to replace it before it fails. The battery is wider than the the opening. How do I remove it?
State: IL - Illinois
Age: Over 65
asked 2 months, 2 weeks ago
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Mel
Roselle
on 17kW Whole House Switch
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answer 1
If you are having issues removing the battery from its assigned compartment within your automatic standby generator, we would recommend either removing the bolt located at the bottom of the unit’s dividing panel/heat shield, just to the left of the unit’s battery (this will free-up space to slide the battery out of the compartment), or contacting an independent authorized service provider in your local area for assistance. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 2 months, 2 weeks ago
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GeneracPowerSystems02
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Question

How to remove the stater and rotor from crankshaft of a 17KW GenSet?

How to remove the stater and rotor from crankshaft of a 17KW GenSet?
State: IL - Illinois
Age: Over 65
asked 4 months ago
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Bill
home
on 17kW Whole House Switch
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To have your stator and rotor appropriately removed from your generator, we would recommend working with an independent authorized service provider; we do not provide information pertaining to the removal of specific parts from our manufactured generators. To locate an independent authorized service provider closest to you, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 4 months ago
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GeneracPowerSystems02
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Question

How much natural gas is required to run gen daily (normal operation).

State: ID - Idaho
asked 4 months, 2 weeks ago
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dicky
Sandpoint, Idaho
on 17kW Whole House Switch
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answer 1
Generac’s Guardian Series automatic standby generators should be sized for use, based on required output at full load. When operating at full load, Generac’s 17kw unit, model number 6243, will require 312,000 btu/hr and 3.5-7” of water column. Comparatively, when operating at half load, the unit will require 193,000 btu/hr and 3.5-7” of water column. If you have any other product-related inquiries, further specifications can be obtained online by visiting the following link: http://www.generac.com/service-supp.... If you would like to speak with a live representative, please contact us directly at 888-GENERAC (436-3722).
answered 4 months, 1 week ago
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Question

Can a remote switch be added to this unit to turn off at night from inside the house?

Age: 45-54
asked 4 months, 2 weeks ago
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Ingelap
Dominican Republic
on 17kW Whole House Switch
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answer 1
Generac’s automatic standby generators are not compatible with any sort of remote switch; the unit will need to either start automatically, or via manual initiation. Moreover, please note that attempting to modify the unit in any way to enable such remote use will void the product’s warranty. Also, shutting down the unit appropriately is extremely important to ensuring that your unit does not incur any sort of issues. To appropriately stop the generator, we would recommend first turning of the units main circuit breaker. Secondly, if the unit has a GFCI outlet being used, turn off the 15 amp outlet breaker. Next, allow the generator to run for 1 minute without load, to cool down. After this, you can then turn the AUTO/OFF/MANUAL switch to the OFF position. Please note that if the unit will be left off for longer than one hour without utility power present, we would recommend removing the 7.5 amp main fuse from the unit’s control panel, so as to protect the unit’s battery from inadvertently being run down or drained. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 4 months, 2 weeks ago
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GeneracPowerSystems02
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Question

why does the inspect battery message come on?

I have a new Generac whole house natural gas 17 kilowatt. shortly after installation the yellow LED came on and the screen said inspect battery the authorized installer came back and checked all connections and electrical outputs finding nothing wrong. He pulled the 7.5 amp fuse and it reset. It happened again two weeks later. I read on a blog that this is just a maintenance reminder and when it happens again to just navigate through the menu to maintenance alerts and press reset and that should hold it off for another year is this correct? Thanks.
State: NJ - New Jersey
Age: 55-64
asked 5 months ago
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Brian
Howell
on 17kW Whole House Switch
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answer 1
The “Inspect Battery” alarm is a maintenance reminder that will appear yearly. This is a recommendation to physically inspect the battery, as well as have it tested to ensure it is in good condition. For testing, remove the battery from the generator, and either test it on a separate charger, or at an automotive supply store. If the battery is determined to be low, or in poor condition, replace the battery. If the battery is determined to be in good condition, it can be reinstalled into the unit. To reset the Inspect Battery alarm at the control panel, navigate to the Edit menu, and to the Reset Maintenance option. Once at Reset Maintenance, choose Yes and hit the ENTER key. The maintenance reminder will reappear in 1 year’s time. Please see the attached menu map for assistance.
answered 5 months ago
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GeneracPowerSystems02
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Question

First Oil Change in 17KV Generac unit

Changed my oil for the first time on my 17KV unit and the oil was a very light brown cloudy color. Looked like maybe a little water in the oil but had a good feel to it... Is the factory oil something special and should look like this. My unit runs fine and never had a problem with it. Had some time on the unit during power outages but have seen no issues... Is this oil color normal.
State: RI - Rhode Island
Age: 45-54
asked 5 months ago
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by
Fallen
Rhode Island
on 17kW Whole House Switch
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answer 1
Generac’s 17kw Guardian series automatic standby generataor, model number 6243, will ship out with a SAE 30 conventional oil. Unfortunately, we are unable to definitively determine the color of your unit’s oil without being able to see it. Moreover, after the initial 25 hours of use, we recommend switching from this SAE 30 conventional oil to a 5W30 Synthetic oil, for use in all temperature ranges. If you are concerned about the color of your unit’s oil, we would recommend contacting an independent authorized dealer, for further assistance. To locate an independent authorized dealer in your local area, please use your postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 5 months ago
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answer 2
There shouldn't be any water in the oil, read the manual a little discoloration is ok
I would do a maintenance each year and have the oil changed
and this 17k will last you a very long time

Check the manual it will tell you how many running hours between oil changes
Synthetic oil is great
Tady
State: NY - New York
Age: Over 65
answered 5 months ago
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TADY
Tady
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Question

why would a wireing harness fail?

State: MA - Massachusetts
Age: Over 65
asked 5 months ago
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Dale
Orleans
on 17kW Whole House Switch
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answer 1
You better get a qualified Generac electrician to look at it

Never had one fail

Tady
State: NY - New York
Age: Over 65
answered 5 months ago
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by
TADY
Tady
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answer 2
If/when experiencing product-related issues, such as a faulty wiring harness, we would recommend working with an independent authorized service provider, to determine the cause of the product’s issues. To locate an independent authorized service provider in your local area, please use a postal code for searching purposes via the following link: http://www.generac.com/dealer-locat....
answered 5 months ago
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GeneracPowerSystems02
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Question

what is a mobile link?

State: WI - Wisconsin
Age: 45-54
asked 5 months, 2 weeks ago
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sparky
janesville
on 17kW Whole House Switch
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answer 1
When an automatic standby generator experiences a change in status, Generac’s Mobile Link Device sends an update to standbystatus.com, which forwards that information via website, e-mail, or text message; this message is then made available on your phone, portable device, or home computer. The device is meant to make monitoring your generator’s activity easy, whether you are at home, or on the road. To learn more about this device, please visit either of the following links: http://www.generac.com/all-products..., or www.standbystatus.com. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 months, 2 weeks ago
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GeneracPowerSystems02
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answer 2
Is a sharing of photos and info from one device to another instantly like a smartphone
You can put your question on a search engine it will tell you more
Tady
State: NY - New York
Age: Over 65
answered 5 months, 2 weeks ago
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by
TADY
Tady
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Question

If I were to move, can I take the unit with me?

asked 5 months, 2 weeks ago
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purplerose721
on 17kW Whole House Switch
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answer 1
Any damage due to uninstallation and/reinstallation would not be covered. Furthermore, the generator’s warranty coverage is applied only to the original installation site. Once removed from that original installation site, the unit’s warranty will be voided. If you have any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 5 months, 2 weeks ago
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GeneracPowerSystems02
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answer 2
Yes call your Generac dealer have him uninstall everything and have it shipped to the new location then get a Generac dealer and have it installed it can run on natural gas or propane the dealer will know what to do
Good luck

Tady
State: NY - New York
Age: Over 65
answered 5 months, 2 weeks ago
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TADY
Tady
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Question

i need to now the location the baterry charge on 17kw generac generator

I now the location on 17kw generator generac the batterry charger
State: FL - Florida
Age: 55-64
asked 8 months ago
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Alvin
US
on 17kW Whole House Switch
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answer 1
So that we can provide you with the most accurate information regarding your personal generator, please contact us directly at 888-GENERAC (436-3722), with your unit’s model or serial number. Upon receiving this information, we should be able to provide you with specifications regarding your personal inquiry. Furthermore, this information can be located in your product’s owner’s manual. To locate an owner’s manual online, please use the product’s model or serial number here: http://www.generac.com/service-supp....
answered 8 months ago
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GeneracPowerSystems02
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answer 2
Always give the model #

It is located in the control board and is connected to the T1 120ac volt line

AO18010srv for model 6244 look up your model so you know what it looks like

The best advice is to call you dealer
State: NY - New York
Age: Over 65
answered 8 months ago
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TADY
Tady
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Question

What is need to install a permenant system?

Some generators come with an automatic transfer switch and some dont. If it comes with a switch is that all that is needed to hook up this system?
State: WI - Wisconsin
asked 8 months ago
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chas49
Janesville
on 17kW Whole House Switch
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answer 1
The best thing to do is get some one who's qualified
you will need plumbing for the gas
and a junction box

These units come with a circuit board(computer board)

best to get a professional when done right they will last for years
State: NY - New York
Age: Over 65
answered 8 months ago
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TADY
Tady
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answer 2
Installing an automatic standby generator and an associated transfer switch helps to ensure that loads applied to your unit (i.e. home appliances, sump pump, electronics, etc.) will be powered in the event of an utility outage, whether you are home to start the unit or not. The automatic response features of our air-cooled units initiates the unit’s startup, whenever utility power is lost. Conversely, while our portable generators are capable of supplying power to applied loads, in the event of a utility outage, these units require that someone is present to manually start the unit, and some unit portable units are not recommended for use on sensitive electronics or appliances, unlike our air-cooled generators. To obtain further information for our air-cooled generators and/or portable units, please follow the links below:

http://www.generac.com/all-products...

http://www.generac.com/all-products...

Also, some air-cooled generators come pre-packaged with an associated transfer switch, while others do not. In any case, when utilizing an automatic standby generator, a transfer switch is in fact needed for proper installation. Please note, however, that additional items may be needed including a Group 26R, 12V, 525 CCA (minimum) battery (that of which is not provided with the unit out of manufacturing), depending on the unique configuration of your home. In order to determine the appropriate configuration for a permanent system’s installation in your home, we would recommend contacting an independent authorized dealer in your local area. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 8 months ago
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GeneracPowerSystems02
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Question

A retrofit remote shut off with 17KW good 3-500ft would be great

When power goes out you do not need to have generator stay on all night. Being able to shut off at house to save propane would be such an advantage. There should be some technology out the to do this. Rather than having to go out in middle of night in the storm to hit manual switch.
Please help?
State: CA - California
Age: 55-64
asked 8 months ago
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GeneracLover
Grass Valley
on 17kW Whole House Switch
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answer 1
read the manual

You can turn off the generac, but you must turn off all the power to the generator(open circuit Breakers)

When turning it back on let the generator worm up for a few minutes then turn the breakers back on(close them)
State: NY - New York
Age: Over 65
answered 8 months ago
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TADY
Tady
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answer 2
Due to the fact that Generac’s 17kw Guardian Series automatic standby generators are manufactured to automatically respond in the event of a power outage, they will remain on, as long as utility power is unavailable. Considering this, the only way to turn the generator off in the event of an ongoing utility outage is to go out and turn the unit off manually, in accordance with the directions provided in your unit’s owner’s manual. Please note that failing to follow the shutdown procedures could potentially cause permanent damage to both the unit and any appliances being backed up by the generator. Furthermore, Generac does not manufacture a remote shut-off accessory, and modifications made to the unit post-manufacturing will void the product’s warranty.
answered 8 months ago
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Question

Can I replace my current transfer switch with a smart switch?

State: WV - West Virginia
Age: 45-54
asked 9 months ago
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by
SWW
on 17kW Whole House Switch
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answer 1
The 17kW automatic standby generator will need to be installed as described in the installation guidelines that are provided with the unit, and connected to an automatic transfer switch. An appropriate option for your configured automatic transfer switch can be determined by a local independent authorized dealer. These trained individuals will take many factors into consideration, when reviewing the electrical set-up of your home. Additionally, the loads that you desire to back-up in the event of a utility outage will also be taken into consideration. Depending on the transfer switch deemed appropriate for your home’s set-up, wiring may be included with the switch, or your chosen independent authorized dealer will provide the wiring necessary for the installation. To locate an independent authorized dealer closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat....
answered 9 months ago
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answer 2
Always give Model #

Yes call your dealer and get a qualified person
State: NY - New York
Age: Over 65
answered 9 months ago
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TADY
Tady
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Question

Lifting the Guardian generator into place

What are the recommended lift points when moving the generator off the shipping pallet and into place.
State: NV - Nevada
Age: Over 65
asked 9 months ago
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NVGeo
Washoe County
on 17kW Whole House Switch
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answer 1
The standby generators have 4 holes for hooks and straps
State: NY - New York
Age: Over 65
answered 9 months ago
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TADY
Tady
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answer 2
Generac’s automatic standby units have lifting holes at the bottom of each corner of the unit. Using proper nylon lifting straps, they can be fed from back to front, and create a lifting point above the center of the unit. Please note that the use of metal lifting hooks in those holes may scratch the enclosure. Generator lifting information can also be found in the installation guide under the section titled “Site Preparation and Generator Placement.” To locate a copy of the installation guide online, search the model or serial number for your generator here: http://www.generac.com/Service/Manu....
answered 9 months ago
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Question

can I splice the wires to from the transfer switch to the generator to lengthen them?

State: PA - Pennsylvania
Age: 25-34
asked 10 months ago
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3cboss
on 17kW Whole House Switch
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answer 1
Assuming your aren't talking about runs over 100' long, sure you can. You must do it the right way, and keep weather and moisture out of the splices.

IF Generac customer support and their local installers are the same where you are, its doubtful that they'd tell you the time of day; much less whether it's OK to splice wires. Speak with any electric supply house or big box store for the junction box and related materials you need. It's not a big deal so long as you don't cross-wire any of them.
State: AL - Alabama
Age: 55-64
answered 10 months ago
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rickster
United States
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answer 2
The whips connected to the 17kw Guardian Series automatic standby generator do not have a required length. If you wish to lengthen these whip, we would recommend having it lengthened, in the field, by an independent authorized dealer. Please note that if the whips are shortened or lengthened, they must meet local and national codes. To verify that your unit is configured in accordance with local and national ordinances, we would recommend contacting your local inspector. Moreover, to locate an independent authorized service provider closest to you, please use your postal code for searching purposes here: http://www.generac.com/dealer-locat.... For any other product-related inquiries, please contact us directly at 888-GENERAC (436-3722).
answered 10 months ago
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