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Customer questions and answers for
Generac Power Systems 20kW-6730

Customer questions and answers:
433 Questions
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476 Answers
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Customer questions and answers for Generac Power Systems 20kW-6730

Question

Does the generator need to be installed a certain distance away from an adjacent structure?

State: CO - Colorado
Age: 35-44
This product will backup: Entire Home
asked 2 years, 5 months ago
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by
c
Boulder
on 20kW-6730
-6points
2out of 10found this question helpful.
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answer 1
The 20kW automatic standby generator meets NFPA 37 in regards to installation near a structure. Please see the attached diagram for installation distances. We recommend consulting with your local inspector as local codes may vary and will supersede manufacturers recommendations.
User submitted photo
answered 2 years, 5 months ago
Customer avatar
by
GeneracPowerSystems
GeneracPowerSystems
+10points
11out of 12found this answer helpful.
answer 2
The distance would be regulated by your local codes.
State: MA - Massachusetts
Age: 45-54
This product will backup: Furnace
answered 2 years, 5 months ago
Customer avatar
by
NortheastTractor
Norfolk
+7points
7out of 7found this answer helpful.
Question

How much does installation cost?

State: FL - Florida
Age: 45-54
This product will backup: Entire Home
asked 2 years, 9 months ago
Customer avatar
by
Chuck
Fort Lauderdale
on 20kW-6730
+1point
8out of 15found this question helpful.
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6 answers
Answers
answer 1
For a 20kw with 20' of gas and a max of 20' to your panel.....approx. $7 - 8K . This is in Houston, Tx. If you sub plumbing and elec. out...and pull your own permit you can save some $.
State: TX - Texas
Age: Over 65
answered 2 months, 3 weeks ago
Customer avatar
by
pete3
Houston
0points
0out of 0found this answer helpful.
answer 2
In the neighborhood of $10,000 +\- $1,000 depending on your specific home/layout. Great piece of mind for the next storm!
State: FL - Florida
Age: 55-64
answered 5 months, 3 weeks ago
Customer avatar
by
Stevie Ray
Pensacola
+1point
1out of 1found this answer helpful.
answer 3
I live in NJ and it ended up costing about $10,500 total including the price of the generator/transfer switch ($4500 through amazon). I poured concrete slab $30, Permits were $268, Electrician was $2650, Plumber $1500, and PSEG $1400 for new gas meter because my old one wouldn't supply enough fuel for all appliance and generator. I assume the price could vary significantly based on location of generator relative to utilities, materials, trenching, and any applicable utility upgrades needed such as meter or new gas service lines.
State: NJ - New Jersey
Age: 25-34
This product will backup: Entire Home
answered 9 months ago
Customer avatar
by
philsnj
NJ
+2points
2out of 2found this answer helpful.
answer 4
This is a difficult question to answer but we get it all the time. The equipment itself is a standard price. Installation is sometimes very simple depending on the location of the generator. We found that using the load centers can save customers a lot of money for time and materials for the electrical install. If the unit is propane, many times the propane company will install the piping for a lower price in order to gain you as a customer to buy fuel from. There are many variables with every installation. We usually can give customers a range on what it will cost based on previous installs. Best thing to do is call and have us come out to give you a more accurate price on the entire job. We offer turn key installation and back it up with certified tech's to handle any service/warranty work. We always have someone ready to answer your call and answer any questions you may have. - John - Bay State Generator
State: MA - Massachusetts
Age: 35-44
This product will backup: Entire Home
 
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answered 2 years, 1 month ago
Customer avatar
by
BayStateGenerator
Boston, MA
-15points
1out of 17found this answer helpful.
answer 5
My cost of installation by a professional Generac dealer was roughly equivalent to the cost of the generator. Contact a local Generac dealer for a quote.
State: IL - Illinois
Age: 45-54
This product will backup: Entire Home
answered 2 years, 3 months ago
Customer avatar
by
hokie21
Hawthorn Woods
+9points
10out of 11found this answer helpful.
answer 6
Installation really varies, due to the specific needs of every customer, as well as local building codes and requirements. We recommend contacting a local Generac dealer to find out the particular cost of an installation at your home. Many dealers will not charge for a site visit to discuss your needs and provide you with an estimate. To find one near you, please visit http://www.generac.com/Service/Deal...
answered 2 years, 9 months ago
Customer avatar
by
GeneracPowerSystems
-4points
2out of 8found this answer helpful.
Question

Can I Mount a 20kw to Concrete?

I want to mount the 20kw to a concrete pad.
Is this possible?
How do you mount it to the pad?
Will the vibration hurt anything?

Thanks Scott
State: OH - Ohio
Age: 25-34
This product will backup: Entire Home
asked 3 years ago
Customer avatar
by
Scott
Commercial Point
on 20kW-6730
-4points
4out of 12found this question helpful.
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answer 1
Scott, our installer poured a concrete pad and bolted our 20Kw Guardian to it. We just had a five-day outage, and cannot say enough good about this unit. It seamlessly kicked in, and just as seamlessly shut off when power was restored. It's much quieter than our old unit too. We're on a well, and our unit is hooked up to our LP tank, underground. No worries.
State: NH - New Hampshire
This product will backup: Entire Home
answered 2 years, 9 months ago
Customer avatar
by
Grins
0points
3out of 6found this answer helpful.
answer 2
The previous 'answer' states the info about mounting too concrete is located in the Owner's Manual. I have Owner's Manual Rev A (06/01/11). Read the book from cover too cover and the only thing specified about concrete base slab is:

Reference page 11 Para 1.12.1

Special attention should be given to the concrete base slab which should exceed the length and width of the generator by a minimum of six (6) inches (0.152 meters) on all sides.
State: MD - Maryland
This product will backup: Entire Home
answered 2 years, 11 months ago
Customer avatar
by
platoonDaddy
Home
-4points
3out of 10found this answer helpful.
answer 3
Yes, it is possible to mount all automatic standby generators to a concrete pad. This is commonly done in areas where code requires a concrete pad. The generator can either be mounted directly to a concrete pad after the composite pad is removed or with the composite pad in place, as well. There are 4 mounting holes that are inside the generator for this purpose This information can be located in the owner’s manual.

For additional assistance please find an authorized Generac dealer by using our dealer locator at http://www.generac.com/Service/Deal...
State: WI - Wisconsin
answered 3 years ago
Customer avatar
by
Generac
Waukesha
0points
5out of 10found this answer helpful.
Question

What does a shining yellow LED light mean?

My unit has both the green and yellow LED lights shining. Red light is dark. Service man says he recently changed the oil
State: NJ - New Jersey
Age: Over 65
This product will backup: Entire Home
asked 3 years ago
Customer avatar
by
George
Boonton
on 20kW-6730
+5points
5out of 5found this question helpful.
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answer 1
The yellow LED is a maintenance reminder light. To reset a maintenance reminder, press the Enter key on the control panel. The reminders will be displayed at the following intervals.

“Inspect Battery” 1 Year

“Change Oil & Filter” 200 hours or 2 years, 100 hours or 2 years on 20kW models

“Inspect Air Filter” 220 Hours or 2 years

“Change Air Filter” 200 Hours Or 2 years

“Inspect Spark Plugs” 220 Hours or 2 years

“Change spark Plugs” 400 hours or 10 years
State: WI - Wisconsin
answered 3 years ago
Customer avatar
by
Generac
Waukesha
0points
3out of 6found this answer helpful.
answer 2
The yellow light means the unit needs servicing. If someone just serviced it they must of forgot to reset it in the control panel.

Scott
State: MI - Michigan
answered 3 years ago
Customer avatar
by
SDSPARK58
South Lyon
+5points
5out of 5found this answer helpful.
Question

How often should you run a loss of power simulation if your utility company doesn't have a power failure over a long time period?

I understand that the generator will run its weekly 12 minute engine tests if set up to do so, but this only tests the engine... the electrical generating capacity and the automatic transfer switch will not be tested

If I don't experience a utility power outage for a long period of time, should I run a loss of power "simulation" by tripping the Generac 200 amp breaker on the ATS to test both the electrical portion of the generator and the Automatic Transfer Switch mechanism?

If yes, how often would you recommend running this test ?
State: TN - Tennessee
Age: 45-54
This product will backup: Entire Home
asked 1 year, 8 months ago
Customer avatar
by
Diana & Lonnie
Maryville, TN
on 20kW-6730
+1point
1out of 1found this question helpful.
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3 answers
Answers
answer 1
Like yourself, I want to be able to disaster test the generator.

After speaking with my professional installer, I determined that the best way for me to simulate a loss of utility power was to kill the utility power by opening the 200 amp breaker at the top of the Transfer Switch.

By opening the breaker I interrupt the utility power to my house,

As soon of the utility power is interrupted the generator will start. It will take about 30 seconds for the generator to come up to speed. At this point will will hear a chunking sound from the transfer switch as the internal power relay is thrown.

After this sound your house power will be running from the generator.

I would test for at least 15 minutes (to properly exercise the generator). To complete the test, close the 200 amp breaker in the transfer switch to simulate the return of utility power. The generator will run for a few minutes after utility power has been returned and then the generator will turn off.

You have then successfully battle tested the generator.
State: PA - Pennsylvania
Age: 55-64
This product will backup: Entire Home
answered 1 year, 6 months ago
Customer avatar
by
Pinky
+5points
5out of 5found this answer helpful.
answer 2
The 20kW automatic standby generator is designed to test itself weekly for 12 minutes when installed properly; this exercises the engine and produces electrical output. During the exercise time, you will not see a transfer of power, but the unit is still producing electricity. If you would like to simulate a power outage situation, you will want to contact your installing electrician, as they will be able to provide you safe instructions on how to simulate an outage. Another way to test the system is with our Advanced Wireless Remote Monitor, which will allow you to run the generator and transfer function while you still have utility present.
answered 1 year, 8 months ago
Customer avatar
by
GeneracPowerSystems01
-1point
2out of 5found this answer helpful.
answer 3
I have purchased the remote monitor display..Lowes for $308.00. I do a once a month start and transfer for 30 mins from the comfort of my family room ..I would say this is sufficient..But the Generac folks will be more knowledgeable on this subject..hope this helps..
State: NJ - New Jersey
Age: 45-54
This product will backup: Entire Home
answered 1 year, 8 months ago
Customer avatar
by
stevek
Galloway
-3points
0out of 3found this answer helpful.
Question

What size propane tank is required for a 20 KW generator?

asked 2 years, 11 months ago
Customer avatar
by
ken
on 20kW-6730
0points
0out of 0found this question helpful.
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answer 1
For liquid propane at ½ load, the 20kW uses 1.89 gallons per hour. You can use this to size your LP fuel tank to accommodate the amount of running time you prefer. Refer to the 20kW spec sheet for additional fuel consumption data. http://www.generac.com/SpecSheets/0...
answered 2 years, 11 months ago
Customer avatar
by
GeneracPowerSystems
+5points
5out of 5found this answer helpful.
Question

20kw Generators

What is the difference between the generac 20KW generators model centurion 5896 and the guardian model 5875?
asked 2 years, 11 months ago
Customer avatar
by
generator ?
on 20kW-6730
0points
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Answers
answer 1
The only difference between these models is the brand. The Centurion brand is manufactured exclusively for Lowes stores. Both are packaged with the same transfer switch and have the same product features.
answered 2 years, 11 months ago
Customer avatar
by
GeneracPowerSystems
+4points
4out of 4found this answer helpful.
Question

Guardian model 6244 transfer switch load shedding

Let's say I have two A/C units (call them A and B, in that priority) and the Generac gets overloaded...do both A/C compressors get dropped, or just the B unit first, and the A unit if necessary to get under 18kW (on natural gas)?

If both compressors get dropped, and it adds back the A unit after a few minutes, will it always automatically add back the B unit, or will it only add the B unit if it knows (does it store the startup amp data?) that it can handle it?

I want to avoid a scenario where it adds back both units and can't actually handle everything (including the startup needs for one at a time) and drops them both right away (rather than just the B unit), so that I basically would never get cooling.
State: CT - Connecticut
Age: 45-54
This product will backup: Other
asked 1 year, 2 months ago
Customer avatar
by
sysdawg
on 20kW-6730
+3points
3out of 3found this question helpful.
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5 answers
Answers
answer 1
Take a look at GenMax load shedding controller.

The load shedding is based on a priority order set of loads with user preset current inputs, i.e. you enter the current (ex. 17 amperes) of the loads and the system only turns the loads on if there is available current. If not, it waits until there is available current.

If an overload occurs then it sheds loads in reverse priority order until satisfied. If it cannot satisfy the overload fast enough by shedding one-by-one, it drops all the loads to save the generator.
State: NJ - New Jersey
Age: 45-54
answered 2 months, 1 week ago
Customer avatar
by
gmax
Manalapan
0points
0out of 0found this answer helpful.
answer 2
The 20kW automatic standby, when paired with a Nexus Smart Switch transfer switch, will have load shedding capabilities. The Nexus Smart Switch has a load shed module that will handle up to six larger loads with the use of the pre-designated contacts, two of which are designated for air conditioner units. The (2) air conditioner contacts will be connected via the 24v low voltage thermostat wires for your air conditioner. These (2) contacts automatically come ready to use in the switch. If additional load management/shedding is required, we offer load management modules as individual accessories. Up to 4 load management modules can be used with each switch to monitor and shed additional large motor loads like your hot water heater, well pump, etc.

When the generator starts up, these 6 non-priority loads will remain off for 5 minutes. After 5 minutes, these non-priority loads will stagger start based on priority to ensure the most efficient generator use. First AC contact 1 and DLM Priority 1, thirty seconds later it will start AC2 and P2, then P3, then P4. This eliminates the huge surge of these large motors all at the same time, which allows a smaller generator to power more by running more efficiently.

The load shedding module will monitor the generator while it is operating to ensure it is not overloaded. If the generator becomes overloaded, (if the engine frequency drops) the load shed module will shed all of the connected loads, reducing the demand on the generator. The load shed module will then begin a five minute timer, after which, each load will be brought on in priority order. Typically via 30 second stagger start. Each time the generator becomes overloaded, the load shed module will intervene and shed all of the connected loads to prevent the unit from shutting down.
answered 1 year, 2 months ago
Customer avatar
by
GeneracPowerSystems01
+1point
1out of 1found this answer helpful.
answer 3
Thanks for the input, David/Pinky. What you quoted refers to the RTS switch...I'm not so sure that the 6244 uses that switch, and if doesn't, I'm hoping it doesn't work the same way. If the 6244's switch sheds both A and B in the event of an overload (rather than B first, and A only if necessary) the load-shedding isn't really a worthwhile feature (in my situation) and maybe I wouldn't hook up condenser B to the generator at all (I could hook up the furnace fan but not the condenser, so that unit would produce heat but not a/c).

Hopefully Generac can shed some light here.
answered 1 year, 2 months ago
Customer avatar
by
sysdawg
0points
0out of 0found this answer helpful.
answer 4
Thanks for the input, David/Pinky. What you quoted refers to the RTS switch...I'm not so sure that the 6244 uses that switch, and if doesn't, I'm hoping it doesn't work the same way. If the 6244's switch knocks both A and B out in the event of an overload (rather than B first, and A only if necessary) the load-shedding isn't really a worthwhile feature for me and maybe I wouldn't hook up condenser B to the generator at all.

Hopefully Generac can shed some light here. Also, I'm wondering if in an overload ONLY A, B, etc are shed or is EVERYTHING shed (like my lights).
answered 1 year, 2 months ago
Customer avatar
by
sysdawg
0points
0out of 0found this answer helpful.
answer 5
The below information has been gleamed from Appendix C, page 20 of the Generac Installation manual and from page 2 and 3 of the RTS Installation Manual.

Air #A and Contractor 1 are handled as a Priority 1 load.
Air #B and Contractor 2 are handled as a Priority 2 load.
Contractor 3 is handled as a Priority 3 load.
Contractor 4 is handled as a Priority 4 load.

When an overload is detected all loads are shed.

After 5 minutes Priority 1 load is re-established (or AC #A).

If no additional overload is detected within 30 seconds then Priority 2 load is re-established (AC #B).

If after another 30 seconds no overload is detected Priority Load #3 is re-established.

Again after 30 seconds in no overload is detected Priority 4 is re-established.

Please be aware that if an overload condition is detected at any point after any of the loads are re-established all loads will be shed and the 5 minute timer starts again, and the entire load re-established process begins again.

So yes, under the scenario that you propose, it is possible to get caught on a load shed/load re-establishment cycle. A couple of ideas; do not use Contractor 1 or Contractor 2 so you do not further tax those Priority Loads.

If you are home, turn off AC #B so that it will not trip an overload condition.

But I can find no other documented way for the LSM (Load Shedding Module) to "know" that it will overload by adding AC B and therefore decide not to add it.

I will be interested to hear what Generac says.

Good Luck

David
State: PA - Pennsylvania
Age: 55-64
This product will backup: Entire Home
answered 1 year, 2 months ago
Customer avatar
by
Pinky
+2points
2out of 2found this answer helpful.
Question

Keys to my 20KW don't open locks on my unit

The two keys that came with my 20KW Guardian Generac generator do not open the unit. Help!
State: FL - Florida
Age: 55-64
This product will backup: Entire Home
asked 3 years ago
Customer avatar
by
CLHarris
Carrabelle
on 20kW-6730
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answer 1
Be sure to apply firm pressure to the lid of the generator when turning the key. If you need additional assistance, please contact 888-GENERAC.
State: WI - Wisconsin
answered 3 years ago
Customer avatar
by
Generac
Waukesha
+3points
3out of 3found this answer helpful.
Question

gas line

does the generator require a bigger meter installed.
State: MI - Michigan
This product will backup: Entire Home
asked 3 years ago
Customer avatar
by
giovanni
on 20kW-6730
+4points
4out of 4found this question helpful.
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2 answers
Answers
answer 1
If you look closely at the meter you will see a rating for total CFH (Cubic Foot per Hour). The 200 KVa requires 290 CFH. If you have other gas appliances such as gas heat, etc you will need greater than a total of 290 CFH.

In Pennsylvania, PECO provides one of 3 meters, 270 CHF, 425 CHF, and 1000 CHF (this is a commercial meter). PECO upgraded me from a 270 to a 425 CHF meter and no cost.

I have attached a photo from my gas meter.
State: PA - Pennsylvania
Age: 55-64
This product will backup: Entire Home
User submitted photo
answered 1 year, 6 months ago
Customer avatar
by
Pinky
+2points
2out of 2found this answer helpful.
answer 2
There are many factors that impact the sizing of the generator and appropriate fuel service. Most residential meters can accommodate 250,000 - 300,000 BTU. Accommodation must be made for additional NG appliances such as a hot water heater, dryer, etc. You might have to upgrade the meter to meet both the generator and other appliance demands.

Reference the fuel consumption on the 20kW spec sheet at http://www.generac.com/SpecSheets/0...
Contact the local utility, and an authorized Generac Dealer located near you for more detailed information.

Use our dealer locator at http://www.generac.com/Service/Deal...
State: WI - Wisconsin
answered 3 years ago
Customer avatar
by
Generac
Waukesha
-2points
0out of 2found this answer helpful.
Question

notification system

I have a friend that installed one of your generators on his country home and when I say country I mean way out in the country. He is only out there once a month and no one is there in between. He is concered about an outage, no one knowing and the generator running the propain tank dry. I have installed a full security system on the home. Is there anything on the gererator that can sent a signal to an alarm system that notifys when the generator starts and shuts off?
asked 2 years, 11 months ago
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by
lanceww
on 20kW-6730
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Answers
answer 1
There is a contact that the generator pulls to ground to signal the transfer switch to activate. I wired this contact to a relay. The output of this relay I ran to my alarm system. I get a text message and an indication on the alarm keypads when the generator has transferred to backup power. While this isn't exactly the indication you are looking for, it's pretty close. I also wired the generator "trouble" contact closure to the alarm system. With the combination of these two signals to my home alarm system, I'm pretty confident of the state of the generator.
State: IL - Illinois
Age: 45-54
This product will backup: Entire Home
answered 2 years, 3 months ago
Customer avatar
by
hokie21
Hawthorn Woods
+1point
1out of 1found this answer helpful.
answer 2
At present, there is not a way to notify the user when the generator starts and stops. There are, however, two dry contacts that can be connected to an alarm that will trigger in the case of a generator failure.
answered 2 years, 10 months ago
Customer avatar
by
GeneracPowerSystems
0points
1out of 2found this answer helpful.
Question

Do you have installation guidelines for areas where high snow accumulation may occur?

Looking for information on installation recomendations where snowfall may reach or exceed the height of the unit. Are there accessories to address this?
State: CT - Connecticut
Age: 45-54
This product will backup: Entire Home
 
Products related to my question
 
 
asked 2 years, 4 months ago
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by
jualwatt
New Hartford
on 20kW-6730
-1point
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Answers
answer 1
During times where snowfall is expected, you will want to ensure that snow and/or ice is cleared off of, and away from, the enclosure. There should be no snow piles or large accumulations of snow within three feet of the unit to ensure proper air flow if the unit were needed in an outage. If necessary, due to local codes or in areas with high precipitation, the unit may be installed on a structural steel base to elevate the unit. The base for the unit must be level, and meet all spatial recommendations in the manual, as well as comply with local and national codes.
answered 2 years, 4 months ago
Customer avatar
by
GeneracPowerSystems01
0points
0out of 0found this answer helpful.
answer 2
You really want to keep the area around the unit free of snow as this is an 'air cooled' unit. I see you are from CT but I have the idea this is in the mountians somewhere. Perhaps you could put a snow fence around the unit to limit some of the snow, but you really need to clear around it.
State: MA - Massachusetts
Age: 45-54
This product will backup: Furnace
answered 2 years, 4 months ago
Customer avatar
by
NortheastTractor
Norfolk
+1point
2out of 3found this answer helpful.
Question

What is average cost per hour to run 20kw unit on natural gas?

State: NJ - New Jersey
Age: 35-44
This product will backup: Entire Home
asked 1 year, 9 months ago
Customer avatar
by
Michael
on 20kW-6730
+4points
4out of 4found this question helpful.
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answer 1
23 hrs at a time with a break for an hour.. to check oil level in the unit ...I calculate at the current price for NG. To be $32.00 and change a day..not a bad price for piece of mind .. Wife and kids are happy.. The Utility Company could care less if you have power at their convienyence.... Those crews love the overtime and trust me they take their time to get power restored to your home... So do you really care how much when you have you and your family taken care of??
State: NJ - New Jersey
Age: 45-54
This product will backup: Entire Home
answered 1 year, 8 months ago
Customer avatar
by
stevek
Galloway
0points
1out of 2found this answer helpful.
answer 2
You will want to contact your fuel supplier directly to discuss the cost of operation based on the consumption rates. The volume and pressure required for the 20kW unit at full load utilizing natural gas is 294,000 BTU/hr with 5-7” of water column. When operating at half load, natural gas consumption is 206,000 BTU/hr.
answered 1 year, 8 months ago
Customer avatar
by
GeneracPowerSystems01
+1point
1out of 1found this answer helpful.
Question

WHAT IS DECIBEL NOISE LEVEL AND AT WHAT DISTANCE FOR 20KW GUARDIAN

State: NJ - New Jersey
Age: 45-54
This product will backup: Entire Home
asked 2 years, 9 months ago
Customer avatar
by
JOE
MONROEVILLE
on 20kW-6730
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answer 1
At 23 ft. with the generator operating at normal load, the unit produces 66 dB(A). At the same distance in Quiet-Test low-speed exercise mode, the unit produces 60 dB(A).
answered 2 years, 9 months ago
Customer avatar
by
GeneracPowerSystems
+2points
2out of 2found this answer helpful.
Question

How Long to Run a New Generator on the Non-Synthetic Break-in Oil?

The owner's manual states that the non-synthetic "break-in oil" in a new generator be changed after the first 8 hours of use (and every 200 hours or 2 years after that). The reason given is to flush out particles left over from manufacturing. Most car manufacturers have long advised that non-synthetic oil must be used in new cars to help seat the piston rings which would not seat as well if the engine is broken in by a synthetic oil which has better lubricating properties. Assuming the generator only goes through a weekly 12 minute exercise I would have to wait 40 weeks to get to the quoted 8 hours. But for the sake of the engine I would like to change to a synthetic oil as soon as possible, but I do not want to compromise the seating of the piston rings. What do you recommend I do? Thanks.
State: NJ - New Jersey
Age: 35-44
 
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asked 2 years, 6 months ago
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Bill
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Our automatic standby units will need that non-synthetic oil for the first 8 hours, not only to flush out particles left over from manufacturing, but it in fact does help seat the piston rings. A synthetic oil will not allow the piston rings to seat properly, much like with an automotive engine. After that first 8 hours of run time, you can then perform a complete oil and filter change, and utilize a 5W-30 synthetic oil.
answered 2 years, 5 months ago
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Question

What's powered with the system switched off?

During non-emergency situations, are the battery charger and heater powered by utility power with the AUTO/OFF/MANUAL switch set to OFF?

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This product will backup: Entire Home
 
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asked 1 year, 10 months ago
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Greg in MD
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When properly installed, if the generator is switched to the OFF position and utility power is still available, the battery charger and cold weather kit items, such as the battery warmer, will continue to be powered using the available utility service. If the generator is switched to OFF during an outage situation where utility power is not available, the 7.5 amp fuse should be removed from the face of the control panel to prevent the battery from being drained, as there is no power provided to the battery charger or cold weather kit items.
answered 1 year, 10 months ago
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Question

Running generator with yellow service light

It will be 7 consecutive days the 20kw generator will be running post hurricane sandy. Tonight(Sunday) the yellow light has just come on. Power is not expected in my own for at least another 2 days. Is it still safe to keep the generator running?
State: CT - Connecticut
This product will backup: Entire Home
asked 1 year, 9 months ago
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John
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The current models of automatic standby generators will have LED indicator lights on the side compartment of the generator. The yellow LED light will indicate that maintenance is needed. A yellow light on its own will not cause the unit to not start or run, but the generator control panel should be checked to determine the maintenance needed. The other lights that could be lit include a green or a red LED. A green LED light will indicate that the unit is in AUTO mode and is ready to run, or is running properly during a utility outage. The red LED will indicate either that the unit is switched to OFF or that there is an alarm detected. If red LED is present, you will need to check the generator’s control panel, as it will describe the type of maintenance needed or the alarm present. This information can be found in the owner’s manual as well. You can find a copy of the owner’s manual online by searching the model or serial number of the unit here: http://www.generac.com/Service/Manu....
answered 1 year, 9 months ago
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Question

side panel removal

how do you remove panel to assess the battery?
asked 1 year, 9 months ago
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sandy
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The battery compartment is located in the lower right hand corner of the enclosure, below the control panel. To access the battery compartment you will need to remove the front panel of the enclosure. To do so, you will first need to open the top lid of the unit. Grasp the top of the front panel, and lift straight up, as if you are going to pull the panel over your head, and slightly towards your body. To replace the panel, align the bolts on the frame of the generator with the grooves on the front panel. Batteries for an automatic home standby must be purchased separately. The battery required for the 20kW unit is a Group 26R, 12 Volt, 525 cold-cranking amps minimum. We do recommend utilizing a wet-cell battery.
answered 1 year, 9 months ago
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Question

Constant smell of natural gas around generator

I had a Generac guardian 20kw generator installed in March by one of your certified installers, and there has always been the smell of natural gas around the generator since it was installed (all the time, not just around the time of its weekly test). I have had the installer come out multiple times to check for a leak, and they keep saying there is no gas leak. Is it normal to have the smell of natural gas around the generator at all times?
State: MA - Massachusetts
Age: 45-54
This product will backup: Entire Home
 
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asked 1 year, 9 months ago
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EM
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During operation, a very slight odor of natural gas may be present if not all of the fuel is consumed by the engine. If you are able to smell natural gas during times where the unit is not in operation, a certified servicing dealer should assess the unit. Do not run the unit until the source of the natural gas smell has been located and remedied.
answered 1 year, 8 months ago
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Question

which oil grade is best for my 20kw

I live in Central Texas close to Fort Worth are and our temps range from the low teens to 110, which grade of oil is the best for this temperature range? Or is there a grade of sythetic oil that is best for this region?
State: TX - Texas
asked 1 year, 6 months ago
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J.T.
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For our automatic standby generators, if you expect the temperature to drop below freezing, we recommend utilizing a 5W-30 Synthetic oil. Synthetic is a good oil to use if you are looking for a general year-round oil for areas that have significant season changes.
answered 1 year, 6 months ago
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